Types of ongoing scams and fraud
Threat to disconnect power
Fraudsters are phoning our customers and masking their numbers so that it appears to be Toronto Hydro calling. They then claim to be Toronto Hydro and threaten immediate disconnection if payment isn’t made right away.
Usually, these fraudsters ask that customers call a 1-800 number (like 1-855 or something similar) or a 1-416 number (like 1-416-000-5555) to make a payment using a pre-paid card or bitcoin. When customers call the 1-800 or 1-416 number, they hear a phone message that is very similar to what they’d hear if they called Toronto Hydro.
We never threaten to disconnect power immediately. We also never proactively ask for payment by pre-paid card and we don’t accept bitcoin. Customers should not share any account information or make payments. Simply hang up.
Request for electronic transfer
Some of our customers are receiving emails and/or text messages that appear to be from Toronto Hydro, asking that they accept an electronic transfer (credit or refund) by clicking on a link. This is a scam – we never send these types of messages. Don’t click on any links, as fraudsters are attempting to access your personal information.
Fake bills and customer letters
Some of our customers are receiving fake bills and customer letters demanding payment for a “Smart Meter Deposit” – this is not a real charge. Don’t make any payments if you receive a suspicious bill. Check the account number and compare any suspicious documents to your previous invoices.
In some cases, fraudsters are approaching customers door-to-door and posing as Toronto Hydro representatives. They’re pretending to:
- Inspect meters and panels
- Sell and install products (like smart meters or devices to prevent power surges)
- Confirm eligibility for government rebate programs