We're working to meet your accessibility needs.

Our commitment to accessibility

Toronto Hydro is committed to providing quality service that's accessible to all members of the public. Our goal is to ensure that all members of the public receive the same quality of service from Toronto Hydro, regardless of any barriers that may exist.

Read our Accessibility Policy

Web accessibility

Our team is continuously working to ensure our website achieves best practices and standards according to both the Accessibility for Ontarians with Disabilities Act (AODA) and the Web Content Accessibility Guidelines (WCAG) of the World Wide Web Consortium (W3C).

Examples of our website accessibility features include:

  • Functional content operable through a keyboard interface
  • Interactive elements with visual and non-visual indicators
  • Appropriate headings to convey hierarchy of each page
  • Intuitive layout and navigation structure
  • Optimization for leading assistive technologies and browsers

Level Access offers an innovative assistive technology browser and mobile application that enhances customer experience for people who have trouble typing, moving a mouse, gesturing or reading a screen.

If you’re experiencing an accessibility issue or would like to provide feedback on how we can improve, please complete our online form.

Temporary disruptions

Toronto Hydro will make every reasonable effort to provide customers, employees and any others with timely notification in the event of a planned or unexpected disruption in the facilities or services normally used by people with disabilities. This notice will include information about the reason for the disruption, its anticipated duration and a description of alternate facilities or services, if available.


Your feedback is important in helping us improve the accessibility of Toronto Hydro’s service. Please complete our online feedback form and let us know your comments.

Toronto Hydro
Attention: Customer Care
500 Commissioners St.
Toronto, ON M4M 3N7