Choose your electricity price plan

Make the decision that’s right for you.

Customer Choice is an Ontario Energy Board initiative that allows customers on the Regulated Price Plan (RPP) to choose the price plan that works best for them. Customers currently have two price plan options:

  • Time-of-Use (TOU) pricing (based on the day of the week and time of day electricity is used)
  • Tiered pricing (based on two thresholds of electricity consumption)

Which price plan is right for you? See factors to consider and tools that can help you decide in our Customer Choice FAQ below.

How to change your price plan

The fastest way to change your price plan is online using our self-serve portal. While you're there, you can also use our online tool to compare your average monthly cost between the TOU rates and Tiered rates to help with your decision.

Don't have an online account? Register for access to our self-serve portal

If you're unable to make the change online, you can change your price plan by completing a Customer Choice Request Form (PDF, 124 KB). Once complete, please submit it to us according to the instructions on the form. You can also call us at 416-542-8000 for assistance.

Types of electricity rates

Under TOU pricing, customers are charged according to the day of the week and time of day that they use electricity. This gives customers the option to shift higher electricity-use activities — such as laundry or running the dishwasher — to off-peak periods, which are charged at a lower rate.

There are three different TOU price periods:

  • Off-peak
  • Mid-peak
  • On-peak

TOU rates typically change once a year (November 1). Price periods typically change twice a year (May 1 and November 1). Both the rates and price periods are set by the Ontario Energy Board (OEB).

To learn more about TOU rates, visit our electricity rates page.

Winter pricing periods effective November 1, 2022

TOU periodHoursPrice
Off-peakWeekdays from 7 p.m. to 7 a.m. and all day weekends and holidays7.4¢ per kWh
Mid-peakWeekdays from 11 a.m. to 5 p.m.10.2¢ per kWh
On-peakWeekdays from 7 a.m. to 11 a.m. and 5 p.m. to 7 p.m.15.1¢ per kWh

Tiered pricing separates electricity consumption into two price tiers. Customers are charged one rate for electricity usage up to a certain amount of consumption (or threshold) per month, and a higher rate for electricity used above that amount.

Both the rates and the price threshold — the amount of electricity consumption that is charged at the lower price — are set by the OEB and will typically change once a year (November 1).

To learn more about Tiered rates, visit our electricity rates page.

Winter Tiered pricing thresholds effective November 1, 2022

Price tierDescriptionPrice
Tier 1Residential customers: up to 1,000 kWh/month8.7¢ per kWh
Tier 2Residential customers: more than 1,000 kWh/month10.3¢ per kWh

Frequently asked questions

Customers on the Regulated Price Plan (RPP) are eligible to change price plans. You can request to change your price plan option if:

  1. You're a residential customer (including individually billed suites in a multi-unit complex) or a small commercial customer with peak demand less than 50 kW.
  2. You purchase electricity from Toronto Hydro and don’t have a contract with an electricity retailer.

Only you can decide which price plan is right for your household, since only you know how you plan to use electricity in the future. Some of the factors to consider when deciding which plan may be right for you include:

  • How much time do you spend at home?
  • During what time of the day are you typically at home?
  • Is it convenient for you to perform higher electricity-use activities — such as laundry and running the dishwasher — during the evening and on weekends?

The Ontario Energy Board (OEB) created an online calculator to help customers make their decision. The calculator is available on the OEB website.

Toronto Hydro price plan tool: Our price plan tool compares the cost of Time-of-Use and Tiered electricity rates using the historical consumption data from the same period last year and the most up-to-date rates. You can access the tool when changing your price plan through our self-serve portal.

Effective date of your pricing plan change

When your change is receivedWhen the change will take effect
At least 10 calendar days before the beginning of your next billing periodAs of your next billing period
Less than 10 calendar days before the beginning of your next billing periodBy the second billing period after your change has been received

If you don't make a change online or complete the Customer Choice Request Form, you'll remain on your current price plan.

If you’re unsure what your current price plan is, please refer to the 'Your Electricity Charges' section on your bill.

View Time-of-Use and Tiered sample bill breakdowns

Currently, customers who change to Tiered pricing will be allowed to switch back to TOU if they choose.

Please note that changes will not be reflected until your next billing period, at the earliest. If you make a change less than 10 days before the start of your next billing period, then the change may not take effect until the second billing period after your change has been received.

Once we receive your request, we'll notify you within 10 business days regarding:

  1. When your chosen price plan will take effect; or
  2. Why we could not process your request

If you look at the Electricity line on your bill, you'll either see it broken down into Time-of-Use rates (on-peak, mid-peak, off-peak) or Tiered rates. If it's not showing the option you selected, then your pricing plan hasn't been changed yet.

Note: Please allow up to 10 business days for the change to be processed. For more information about when your change will be reflected on your bill, please refer to the question, "If I make the change, when will I see it reflected on my bill?", mentioned earlier on this page.

If you're the primary account holder on the bill, you can make the change by following the instructions in the How to change your price plan section of this page.

If your tenant is the account holder and pays the electricity bill, then you can update your preference using our Electricity Service Agreement for Owners/Landlords/Property Owners (PDF, 67 KB). When your tenant moves out, we’ll automatically update the price plan to the option you’ve selected on the form.

Customers who have signed a retailer contract aren't eligible to change their price plan.

If you would like to switch to a Regulated Price Plan option, you would need to cancel your current retailer contract and apply for the price plan of your choice. Please note that regardless of which plan you select, your first bill will be charged on the Time-of-Use price plan.

If you're a new customer, please complete our online move form to set up your account.

When completing this form, you'll be able to select the price plan you prefer. We'll create your account and your first bill will be based on the price plan you've chosen.

After we've processed your move request, you can change your price plan by following the instructions in the How to change your price plan section of this page.