Customer Choice is an Ontario Energy Board (OEB) initiative that allows customers on the Regulated Price Plan (RPP) to choose the price plan that works best for them.
Effective May 1, 2023, the OEB has introduced the new Ultra-Low Overnight (ULO) price plan for all RPP customers.
Customers currently have three price plan options:
- Time-of-Use (TOU) pricing, which is based on the day of the week and time of day electricity is used.
- Ultra-Low Overnight (ULO) pricing, which is based on the day of the week and time of day electricity is used, but with an ultra-low overnight rate that encourages shifting high electricity-usage activities to lower-demand periods overnight.
- Tiered pricing, which is based on two thresholds of electricity consumption.
Which price plan is right for your business? See factors to consider and tools that can help you decide in our Customer Choice FAQ below.