Conditions of Service

Our connection policies and types of service.

Toronto Hydro’s Conditions of Service and three reference documents are changing. The below documents list the proposed changes and are available for review and comment until December 11, 2019.

The proposed timeline for implementation is January 1, 2020.

If you would like to comment on the proposed changes, submit your comments to Please clearly identify the paragraph, pages and sections you are referring to.

Proposed Conditions of Service main document (PDF, 1.3 MB)

Revision Summary of the proposed changes (PDF, 149 KB)

Proposed reference documents

View or download our Conditions of Service

Conditions of Service - Main Document (PDF, 1.2 MB)

Additional documents

Revision summary

The Conditions of Service -Revision Summary (PDF, 261 KB) highlights the latest revisions made to the Conditions of Service document.

Reference documents

The Conditions of Service reference documents provide further background information:

Please note: Conditions of Service are subject to change. They are regulated by the Ontario Energy Board, and Toronto Hydro will submit any changes to the Ontario Energy Board.

Questions or comments?

Feedback regarding the latest revisions to our Conditions of Service can be emailed to or mailed to:

Toronto Hydro
Regulatory Affairs
14 Carlton Street
Toronto, ON
M5B 1K5