Conditions of Service

Our connection policies and types of service.

Toronto Hydro’s Conditions of Service and three reference documents are changing. The proposed implementation date is January 1, 2021. We’ve outlined the proposed changes in the documents below.

Proposed main document

Proposed reference documents

We welcome your feedback on these proposed changes. If you’d like to comment on the proposed changes, submit your comments to by December 16, 2020. Please clearly identify the paragraph, pages and sections within the documents that you’re referring to.

View or download our Conditions of Service

Conditions of Service - Main Document (PDF, 1.0 MB)

Additional documents

Revision summary

The Conditions of Service - Revision #19 Summary (PDF, 131 KB) effective January 1, 2020, and the Conditions of Service - Revision #19.1 Summary (PDF, 110 KB) to become effective March 1, 2020, highlight the latest revisions made to the Conditions of Service document.

Reference documents

The Conditions of Service reference documents provide further background information:

Please note: Our Conditions of Service are subject to change. They are regulated by the Ontario Energy Board, and Toronto Hydro will submit any changes to the Ontario Energy Board.

Questions or comments?

Feedback regarding the latest revisions to our Conditions of Service can be emailed to or mailed to:

Toronto Hydro
Regulatory Affairs
14 Carlton Street
Toronto, ON
M5B 1K5