Contact us

Find helpful information or get in touch with us.

Improving customer service with email communications
For improved customer service and to reduce our environmental footprint, Toronto Hydro is switching over to email communications where possible.

To help with this transition, you may receive an email asking you to confirm or update your email address. We appreciate you taking the time to verify your email.

To complete tasks online, use the following quick links.

Have a question?

Get answers to our most frequently asked questions.

Get answers

Call us

You can reach our Customer Care team Monday to Friday between 8 a.m. and 8 p.m.

In case of outages or emergencies, our team is available 24/7.


Press 1 for outages, wires down and forestry-related emergencies

Press 2 for account balance, payment-related inquiries or to discuss a disconnection

Press 3 for opening or closing your account

Press 4 for electrical connections and projects

Press 5 for information about financial assistance programs or to learn how to protect yourself from fraud

Visit us

Customer Care:
500 Commissioners Street
Toronto, ON

Head office:
14 Carlton Street
Toronto, ON

Email us

Manage your account online

Monitor your daily energy usage, change your address and more through our self-serve portal.

Access your account

Web chat placeholder