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You can view detailed information about your bill in our residential bill explained section.

If you receive a suspicious call, hang up immediately. If you receive a suspicious email or a text message, don’t click on any links or make any payments.

We strongly encourage you to report the incident to the Canadian Anti-Fraud Centre at 1-888-495-8501 and to Toronto Hydro at 416-542-8000.

There are many ways to pay your Toronto Hydro bill, including Pre-Authorized Debit, Equal Payment Plan, financial institutions, mail or Telpay.

The first step is to contact our Customer Care team through one of options on this page. If you’re not satisfied with the outcome, you can request your concern be escalated.