Contact us

Find helpful information or get in touch with us.

Call Centre alert: Please note our busiest times are typically between 10 a.m. and 12 p.m. You may also experience longer wait times due to increased call volumes on Mondays and at the beginning of each month.

To complete tasks online, use the following quick links.

Have a question?

Get answers to our most frequently asked questions.

Get answers

Call us

You can reach our Customer Care team Monday to Friday between 8 a.m. and 8 p.m.

In case of outages or emergencies, our team is available 24/7.


Press 1 for outages, wires down and forestry-related emergencies

Press 2 for account balance, payment-related inquiries or to discuss a disconnection

Press 3 for opening or closing your account

Press 4 for electrical connections and projects

Press 5 for information about financial assistance programs or to learn how to protect yourself from fraud

Visit us

Customer Care:
500 Commissioners Street
Toronto, ON

Head office:
14 Carlton Street
Toronto, ON

Email us

Manage your account online

Monitor your daily energy usage, change your address and more through our self-serve portal.

Access your account

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