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Call Centre alert: Please note our busiest times are typically between 10 a.m. and 3 p.m. You may also experience longer wait times due to increased call volumes on Mondays and at the beginning of each month.
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Monitor your daily energy usage, change your address and more through our self-serve portal.
There are many ways to pay your Toronto Hydro bill, including through Pre-Authorized Debit, Equal Payment Plan, financial institutions (including online banking), mail or Telpay. Please note that we do not accept payment by credit card unless you’ve received a disconnection notice or have been disconnected.
Ways to payWhen you register for PAD, it takes effect on your next bill. That means you’ll need to pay your current bill through one of our other payment options. After that, you won’t have to manually pay your Toronto Hydro bill again, unless you cancel your PAD service.
Register for PADA number of financial assistance programs are available to residential Toronto Hydro customers to help you pay your bill. Find out if you qualify.
Financial assistanceYou can learn a lot about your bill through our online tools. View interactive bill breakdowns and tips to help you understand what may be causing high bills.
Your bill explainedIf you receive a suspicious call, hang up immediately. If you receive a suspicious email or a text message, don’t click on any links or make any payments.
We strongly encourage you to report the incident to the Canadian Anti-Fraud Centre at 1-888-495-8501 and to Toronto Hydro by completing our online form.
Report a scam or fraudYou can reach our Customer Care team Monday to Friday between 8 a.m. and 8 p.m.
In case of outages or emergencies, our team is available 24/7.
416-542-8000Customer Care:
500 Commissioners Street
Toronto,ON
Head office:
14 Carlton Street
Toronto, ON
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