Start, stop, move account

Before you begin, please gather the following information:

• The address and date of possession of your new home
• Two methods of identification:
  • Your date of birth
  • Your Canadian driver's licence number, passport number, citizenship number or place of employment
• If you're a tenant:
  • The name and phone number of your landlord or property manager

Before you call:

For your security, we can only assist those listed on your account. To add a secondary account holder, please call Customer Care at 416-542-8000, Monday to Friday from 8 a.m. - 8 p.m. Read our Privacy Policy

Before you begin, you'll need the following information handy:

1. The address and date of possession of your new location

Two methods of identification:

2. Your date of birth
3. Legal business name, Business Identification Number (BIN), business owner's name(s) or contact phone number

If you're a tenant:

4. The name and phone number of your landlord or property manager

At this time we cannot set up business accounts online. To set up service please call 416-542-8000, press 3.

At this time we cannot modify business accounts online. To move or close your account please call 416-542-8000, press 3.