Powering our communities

Our sustainable electricity future depends on new systems and new thinking. We’re seizing opportunities to make smart investments that will help us improve grid strength and resiliency, and power the lives of Torontonians safely and reliably for years to come.

Our work in your neighbourhoods

As part of our commitment to powering a growing city, we’re making grid investments in neighbourhoods across the city. The following are just a few examples of projects we’re proud to be investing in:

Copeland Station (Downtown core and Toronto Harbourfront)

To help support growth in the downtown core, we opened Copeland Station — only the second underground transformer station of its kind in Canada. As the city continues to grow and Torontonians use more electricity in their daily lives, stations like Copeland are critical for keeping electricity flowing safely and minimizing outages for customers.

Bulwer Station battery energy storage (Queen Street West)

Through innovative projects like installing a battery energy storage system at our Bulwer Municipal Station, we're exploring new ways to meet electricity demand and extend the life of existing equipment while continuing to support strong, sustainable communities across Toronto.

Rear-lot conversions (Jamestown, Etobicoke)

We're investing in the upkeep of our aging infrastructure, including the conversion of backyard electrical equipment in areas like Jamestown. These types of investments are essential in order to maintain a safe and reliable electricity system for years to come.

Investments that benefit customers

Over the past decade, we’ve invested in the renewal and modernization of our distribution grid, which has helped improve system reliability and performance.

Our current five-year investment plan for 2020 to 2024 is focused on five main priorities:

• Operating and maintaining the grid
• Addressing safety and reliability
• Meeting the needs of a growing city
• Keeping the business running
• Innovation and planning for the future

Shaping Toronto's Electricity Plan
Do we have enough electrical infrastructure to meet Toronto's needs? How much do we need to invest to maintain or improve reliability? With almost three million residents and a thriving economic centre, electricity demand in this area is one of the largest in the province and has grown steadily over the past several years.

The Toronto Integrated Regional Resource Plan (IRRP) looks at where demand for electricity is growing and how this can be managed over the next 25 years. The IRRP has been jointly developed by three organizations — the Independent Electricity System Operator (IESO), Hydro One Networks and Toronto Hydro.

For further information about the plan and regional planning, visit IESO's Toronto Regional Planning.

Planning and construction

Planned outages are sometimes necessary in order to make improvements in your neighbourhood. If your home is part of planned work, we do our best to provide you with written notice. This notice includes the date, time, expected duration of the outage and other project details.

Note: We use third-party contractors for a variety of projects. If planned work is being performed by one of these contractors, you may receive the written notice directly from them.

What to expect during a planned outage

• Traffic disruptions
• Noise disruptions
• Blocking of bike lanes
• Temporary storage yards