Residential rates and charges

As of November 1, the OEB moved to winter time periods. TOU rates are listed in the following table, which also indicates the hours to which these rates apply.

These rates cover the cost of electricity purchased on your behalf. Toronto Hydro collects this cost from you, without mark-up, and pays it directly to our suppliers.

View the OEB's TOU and ULO holiday schedule

As of May 1, 2023, the OEB introduced a new ULO price plan for RPP customers. ULO rates are listed in the following table, which also indicates the hours to which these rates apply.

ULO price periods are the same in the winter as they are in the summer — the following pricing is in effect from November 1, 2024 to October 31, 2025

These rates cover the cost of electricity purchased on your behalf. Toronto Hydro collects this cost from you, without mark-up, and pays it directly to our suppliers.

View the OEB's TOU and ULO holiday schedule

As of November 1, the OEB moved to winter tier thresholds. Tiered rates are listed in the following table, which also indicates the updated thresholds to which these rates apply.

These rates cover the cost of electricity purchased on your behalf. Toronto Hydro collects this cost from you, without mark-up, and pays it directly to our suppliers.

You may choose to purchase your electricity from another company by entering a contract with a licensed electricity retailer. Your contract specifies a fixed electricity price for a set number of years. Please note that the fixed price is not regulated by the OEB.

Learn more about electricity retailers

Refer to the following tables for current charges and credits. For an explanation of the charges and credits, please refer to the list of terms and definitions at the bottom of the page.

This service class is also known as "Competitive sector multi-unit residential." Refer to the following tables for current charges and credits. For an explanation of the charges and credits, please refer to the list of terms and definitions at the bottom of the page.

Effective July 1, 2010, a Harmonized Sales Tax (HST) of 13% is applied to electricity bills. The implementation of HST is mandated by the Province of Ontario. For information on HST, please visit the Ontario Ministry of Finance website or call the HST hotline at 1-800-337-7222.

The provincial government announced a change to the OER from 19.3% to 13.1%, effective November 1, 2024. The Ontario government introduced the OER as an expanded rebate providing bill relief that is applied to customer bills, largely offsetting price changes on the electricity line. The rebate is applied to bills for most residential consumers, long-term care homes, farms and many small businesses.

Learn more about the OER

These charges are applied to current customers who have an unmetered electric water heater billed by Toronto Hydro on a flat rate basis. Toronto Hydro no longer offers this flat rate billing option for new customers.

As of May 1, 2002, flat rate (unmetered) water heater energy usage is billed on an estimated average daily kWh basis. Your estimated usage is determined by the size of your water heater, the wattage of the water heater electric elements and the number of days in the billing period. If you have an unmetered electric water heater, you're being billed the higher tiered rate of the Regulated Price Plan.

If you have any questions, please visit our contact page to reach us by phone or using our online contact form.

Other charges/credits may include miscellaneous adjustments to prior billed electricity amounts, or charges for other specific services. View a list of specific service charges that may be applied to your bill statement.

Customer Charge

The Customer Charge covers, together with the Distribution Charge, the costs Toronto Hydro incurs to deliver electricity to your home, building and maintaining the distribution system, administration and billing.

Transmission Charge

This charge covers the costs involved to transmit electricity from generators to the city. Toronto Hydro passes this cost through to you, without mark-up. The increase in the Transmission Charge, by 0.178¢ per kWh, reflects the cost of transmission services provided by Hydro One to Toronto Hydro.

Rate Riders

Rate riders are temporary costs or credits on utility bills. The rate rider is a mechanism used to flow through costs that are incurred by a distribution utility, or refunds provided to the distribution utility, that were not included in its tariff distribution rates at the time those rates were approved by the OEB. All rate riders must be approved by the OEB before they are applied to customer bills.

Disposition of Capacity Based Recovery (CBR) Account

This charge reflects the difference between the cost of CBR program in the wholesale energy market and CBR amounts billed to Class B customers.

Disposition of Change in Useful Life of Asset – Effective 2025–2026

This credit (refund) reflects the difference in 2023 and 2024 revenue requirement attributed to updated depreciation rates (implemented in 2023) compared to the previous rates.

Disposition of Change in Useful Life of Assets – Effective 2025–2028

This credit (refund) reflects the difference in 2023 and 2024 revenue requirement attributed to updated depreciation rates (implemented in 2023) compared to the previous rates.

Disposition of Cloud Computing Costs

This charge captures the incremental costs related to cloud computing implementation.

Disposition of Deferral/Variance Account

This charge reflects the clearance of residual balances for accounts relating to variances for a number of energy-related pass-through costs.

Disposition of Gain on Property Sale

This credit (refund) is for net gain on the sale of surplus property.

Disposition of Global Adjustment Account

This charge reflects the variance between Global Adjustment paid to the Independent Electricity System Operator (IESO) and collected from customers. This rate rider only applies to customers who are not on the Regulated Price Plan (Non-RPP), enrolled with a retailer contract.

Disposition of Operations Center Consolidation Plan

This credit (refund) is for net gain on the sale of surplus properties.

Disposition of PILs and Tax Variance

This credit (refunds) reflects the savings in payment in lieu of taxes due to introduction of Bill C-97.

Disposition of Wireless Pole Attachment Revenue

This credit (refund) is associated with wireless pole attachments.

Disposition of Wireline Pole Attachment Revenue

This credit (refund) is associated with wireline pole attachments.

Smart Metering Entity Charge

On April 14, 2022, the OEB approved a decrease of the Smart Metering Entity (SME) Charge to be collected from customers effective from January 1, 2023 to December 31, 2027, on behalf of the SME. This charge recovers costs incurred by the SME to collect, manage, store and retrieve information related to the metering of these customers’ electricity usage in Ontario.

Standard Supply Service – Administration Charge (if applicable)

This is an administration charge of $0.25 stated on a 30-day basis. If your billing period is different than 30 days, the RPP administration charge will be prorated accordingly. This is a service charge for customers who haven’t contracted with an electricity retailer for their energy supply.

Wholesale Market Service Charge

This charge covers costs such as market regulation and management of the system. Toronto Hydro collects this charge, without mark-up, on behalf of the IESO.