Financial assistance

Programs to help you manage your electricity costs.

As part of our ongoing commitment to customers during the COVID-19 pandemic, we've suspended electricity disconnections until further notice. Learn more about how we're addressing the COVID-19 pandemic.

AffordAbility Fund

Note: As of August 1, 2020, the AffordAbility Fund is no longer accepting new applications. The last day customers could apply was Friday, July 31, 2020. For any questions about the program, please contact the AffordAbility Fund.

AffordAbility Fund offers three levels of support to those looking to reduce their electricity bill.

Level 1

Home Energy Kit includes ENERGY STAR® light bulbs, power bars, night lights and more.

Level 2

  • A professional in-home assessment
  • Energy-Saving Plan
  • ENERGY STAR® appliances such as a refrigerator, window air conditioner and programmable thermostat

Level 3

Everything in level 2 plus:

  • Draftproofing
  • Attic and wall insulation
  • ENERGY STAR® heat pump

To learn more, visit the AffordAbility Fund website.

COVID-19 Energy Assistance Program (CEAP)

CEAP supports residential customers struggling to pay their electricity bills as a result of the COVID-19 pandemic. The program provides a one-time, on-bill credit to eligible customers.

Program details

Low-income Energy Assistance Program (LEAP)

LEAP is a grant program that helps those who are struggling to pay past due bills or have already received a disconnection notice. It offers a maximum grant of $500 per household per year ($600 for electrically heated homes).

In order to qualify, your household income has to be under a certain limit, as illustrated in the table below.

LEAP qualification criteria by household income (after tax) and size

Income ($) Household Size
1 2 3 4 5 6 7
28,000 or less Yes Yes Yes Yes Yes Yes Yes
28,001 - 39,000 No  No  Yes Yes Yes Yes Yes
39,001 - 48,000 No  No  No  No  Yes Yes Yes
48,001 - 52,000 No  No  No  No  No  No  Yes

How to apply for LEAP

As a result of the COVID-19 pandemic, our LEAP delivery agencies are currently operating remotely (via phone and email only) are not accepting in-person appointments at this time. Intake is being processed via phone only. Please note that the operating status of each location is subject to change.

Albion Neighbourhood Services L.A.M.P. (South Office)
185 Fifth Street
Toronto, ON
Albion Neighbourhood Services (North Office)
21 Panorama Court
Toronto, ON
COSTI Immigrant Services (Sheridan Mall)
1700 Wilson Avenue, Suite 114
Toronto, ON
Neighbourhood Information Post
269 Gerrard Street East
Toronto, ON
The Housing Help Centre
2500 Lawrence Avenue East, Unit 204
Toronto, ON
The Neighbourhood Organization
10 Gateway Boulevard, Suite 104
Toronto, ON
1651 Keele Street
Toronto, ON
East York Housing Help Centre
1350 Danforth Avenue
Toronto, ON

[1] This location is returning calls on an emergency basis only and is processing intake via phone only.

Ontario Electricity Support Program (OESP)

OESP provides a monthly bill credit to those who qualify. Credit amount depends on:

  • How many people live in your home
  • Your total household income

OESP credit amounts by household income (after tax) and size

Income ($) Household Size
1 2 3 4 5 6 7
28,000 or less 45 45 51 57 63 75 75
28,001 - 39,000 0 40 45 51 57 63 75
39,001 - 48,000 0 0 35 40 45 51 57
48,001 - 52,000 0 0 0 0 35 40 45

Credit amounts for energy-intensive customers, defined as households that are reliant on electric heat or electricity-intensive medical devices, as well as Indigenous households.

OESP credits by household income (after tax) and size for energy intensive customers

Income ($) Household Size
1 2 3 4 5 6 7
28,000 or less 68 68 75 83 90 113 113
28,001 - 39,000 0 60 68 75 83 90 113
39,001 - 48,000 0 0 52 60 68 75 83
48,001 - 52,000 0 0 0 0 52 60 68

How to apply for OESP

Before submitting your application, have the following ready:

  • Your electricity bill
  • The names and birthdates of everyone in your home who are registered with the Canada Revenue Agency
  • Social insurance numbers, individual tax numbers or temporary taxation numbers for anyone over 16 years of age

Once you have the necessary information gathered, you can apply for OESP online.

Fraud alert: Customers are being approached by door-to-door salespersons falsely claiming affiliation with OESP. The salespersons produce an OESP application and promise customers savings if they fill it out. Neither the Ontario Energy Board nor accredited OESP intake agencies engage in door-to-door solicitation.

Learn how to protect yourself against fraud

Home Assistance Program (HAP)

HAP provides free home energy-efficient upgrades. If you qualify, you could get LED light bulbs, power bars, insulation and more. These upgrades improve home comfort and help lower your electricity bill.

More information on HAP can be found at the Save on Energy website.

Enbridge Gas Winterproofing Program

Eligible customers receive energy efficient-upgrades including insulation and draft proofing.

Visit the Enbridge Gas Home Waterproofing Program page to learn more.