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If people or property are at risk, always call 911 first.
For electrical emergencies, such as downed lines, call us immediately at 416-542-8000 and press 1.
If you're unable to reach us call 911 for police or fire.
Condominium and commercial/industrial customers Please call us at 416-542-8000 and press 1 to report your outage.
Please select the power issue you're experiencing:
If only part of your home is without power, a qualified electrician may resolve the issue more quickly.
For power quality issues, please call Customer Care at 416-542-8000, press 1 and then press 3.
Please confirm that the outage is affecting your entire housePlease select one option
Please confirm that the outage is affecting only part of your housePlease select one option
You have changed your selection to indicate that your entire home is without power.Please select one option
Do your neighbours have power?Please select one option
Are your streetlights out?Please select one option
Did you hear a loud bang or see a flash of light?Please select one option
Are you able to safely reset your breaker? If yes, did it resolve the issue?Please select one option
You have changed your selection to indicate that only part of your home is without power.
Are large appliances (e.g. electric stove or dryer) working?Please select one option
Have you consulted with an electrician?Please select one option
Prepare for an extended outage with these essentials
Tips to stay safe inside your home
Tips for staying safe outside your home