Call us
You can reach our Customer Care team Monday to Friday between 8 a.m. and 8 p.m.*
In case of outages or emergencies, our team is available 24/7.
416-542-8000
Press 1 for outages, wires down and forestry-related emergencies
Press 2 for account balance, payment-related inquiries or to discuss a disconnection
Press 3 for opening or closing your account
Press 4 for electrical connections and projects (*available until 4 p.m. Monday to Friday)
Press 5 for information about financial assistance programs or to learn how to protect yourself from fraud
Chat with us online
Have a question about your account? Use our customer chat for any account-related inquiries. This live chat feature is available within your self-serve portal, which means that you have to log in to your online account or register for access.
Representatives are available Monday to Friday, 8 a.m. to 4:30 p.m.
Head office
14 Carlton Street
Toronto, ON M5B 1K5
