Understanding high bills

Reasons your residential bill may be higher than expected.

Wondering why your bill is higher than normal? There are many factors that can contribute toward an increase in your monthly bill. This section explains some of the most common causes of high bills and ways to manage them.


Heating and cooling your home accounts for more than 60% of your annual electricity costs.

During hot summer and cold winter days, your heating and cooling systems are working overtime. This increases the amount of electricity used.


Phantom power

Phantom power is the electricity that devices and appliances use even when they’re turned off. As long as they’re plugged in, they use electricity. Phantom power can account for up to 12% of your bill.

Additional appliances

Every appliance or device added to your home also adds to your electricity bill. New kitchen and laundry appliances and bigger televisions can increase the amount of electricity used.

Increased household size

Houseguests and staycations all add up to more cooking, laundry and the use of home electronics. If the number of people living in your home increases, so will your electricity use.


Rate changes

A rate increase may result in a higher bill even if your usage stays the same. Learn more about rates.

Variation in billing days

A billing cycle ranges from approximately 27 to 33 calendar days. This means that your bill could reflect a period of electricity use that is longer than one month. You can tell the length of your billing cycle by reviewing the 'Number of Days' column on your past bill.

Equal Payment Plan (EPP) annual reconciliation

With EPP, your account is reconciled annually. Any under or overpayment is added to your next bill.

Need help paying your bill?

We have programs that may help. Know that disconnecting electrical service is always the last measure.

Financial assistance