Rate class review process
There are two ways to have your rate class reviewed. We’ve outlined each process in the following sections.
Toronto Hydro’s review of your rate class
At least once per calendar year, we’ll review your rate class to determine whether a change is required based on your average monthly electricity demand. We do this to confirm you’re being billed under the correct rate class, which helps ensure that you have access to the appropriate price plans and rebates, such as the OER.
If we determine that a change is required, we’ll notify you within one billing cycle before the change to your rate class takes place. Typically, a customer’s rate class won’t be changed more than once a year.
How you can request a review
As a business customer, if you notice that your demand is less than what your current rate class reflects, you can request that we review your rate class at any point after five consecutive months of service. To make a request, you can contact us at firstname.lastname@example.org or 416-542-8000 (press 6).
Requesting a rate reclassification may be most applicable for customers where there is potential to become eligible for the OER. For example, if you’re a customer in the General Service 50 - 999 kW rate class, you can contact us to request a review if you notice that your monthly average peak demand falls below 50 kW for five consecutive months.
Customer requests for a rate classification review will not be processed more than once per calendar year, subject to section 2.5.4 of the Distribution System Code.