UPCOMING CONTACT CENTRE CLOSURE AND SELF-SERVE PORTAL DOWNTIME:Our Contact Centre will be closed on Friday, August 2 while we perform system maintenance. Access to your online account will also be unavailable from approximately 10 p.m. on Thursday, August 1 to 8 a.m. on Tuesday, August 6. Customers will still be able to report outages and safety concerns to our Trouble Dispatch team by calling 416-542-8000 (and pressing 1) or reporting it to us online. Thank you in advance for your patience.Our Contact Centre will be closed on Friday, August 2 while we perform system maintenance. Access to your online account will also be unavailable from approximately 10 p.m. on Thursday, August 1 to 8 a.m. on Tuesday, August 6. Customers will still be able to report outages and safety concerns to our Trouble Dispatch team by calling 416-542-8000 (and pressing 1) or reporting it to us online. Thank you in advance for your patience.
Protect your workers, your business and your equipment during a power outage.
We understand that power outages can impact your bottom line. Loss of productivity and revenue, and overall safety concerns are issues you could face during power disruptions.
Being prepared is key in helping you manage outages with as little disruption to your business as possible. Knowing what to do during and after an outage can help minimize the inconvenience and keep your employees safe. Here are some tips and resources to get you started.
Looking for residential emergency preparedness tips?
Some content on this page may only apply to business customers.
See residential emergency tips instead.
Business outage preparation checklist
Here’s how to ensure your business stays safe and organized during an outage:
Prepare a workplace emergency kit and store it in an easy-to-find place
Set up an evacuation plan and a meeting point. Be sure to include arrangements for staff with special needs
Keep a list of staff with first aid training
Assign tasks and responsibilities to key personnel in the event of an outage
Have important records and contact information handy, including employee information, customer accounts and bank and insurance records
Back up computer files regularly and store in a safe place
Having a backup plan can help you get back to business sooner in the event of a longer outage. Here are a few tips:
Make multiple backups of important computer files and data
Store important records and information off-site, including employee and payroll records, customer accounts, bank and insurance records
Consider a backup power source such as a portable generator
Review your insurance policies and check what's covered
Take an inventory and photographs of your equipment, supplies and workplace
Maintain a list of people with keys, codes and passwords to databases and systems
Update contact information for customers, suppliers and investors
Schedule regular drills and training
What to do after an outage
How to get your business up and running when power is restored:
Report downed powerlines to us at 416-542-8000. Stay back at least 10 metres (the length of a school bus)
Report damaged trees or fallen branches on city-owned property to 311
Gradually turn essential equipment back on. Wait 10 to 15 minutes before reconnecting other equipment, to give your electrical system a chance to stabilize
Restock your workplace emergency kit
Review your emergency plan with your employees. Identify what worked, and where improvements can be made