Choose your electricity price plan

The fastest way to change your price plan is online using our self-serve portal. While you're there, you can also use our online tool to compare your average monthly cost between the TOU rates and Tiered rates to help with your decision.

Don't have an online account? Register for access to our self-serve portal

If you're unable to make the change online, you can switch your price plan by completing a Customer Choice Request Form (PDF, 124 KB). Once complete, please submit it to us according to the instructions on the form.

Commercial customers billed under the Regulated Price Plan (RPP) can change their price plan at any time by sending an email to billingspecialist@torontohydro.com.

Note: If you have not yet completed an RPP Self-Declaration/Election Form (PDF, 158 KB), you’ll need to complete this step to see if you qualify.

Under TOU pricing, customers are charged according to the day of the week and time of day that they use electricity. This gives customers the option to shift higher electricity-use activities — such as laundry or running the dishwasher — to off-peak periods, which are charged at a lower rate.

There are three different TOU price periods:

• Off-peak
• Mid-peak
• On-peak

TOU rates typically change once a year (November 1). Price periods typically change twice a year (May 1 and November 1). Both the rates and price periods are set by the Ontario Energy Board (OEB).

To learn more about TOU rates, visit our electricity rates page.

Tiered pricing separates electricity consumption into two price tiers. Customers are charged one rate for electricity usage up to a certain amount of consumption (or threshold) per month, and a higher rate for electricity used above that amount.

Both the rates and the price threshold — the amount of electricity consumption that is charged at the lower price — are set by the OEB.

To learn more about Tiered rates, visit our electricity rates page.

Only you can decide which price plan is right for your business, since only you know how you plan to use electricity in the future. Some of the factors to consider when deciding which plan may be right for your business include:

• How many hours does your business operate?
• When does your business need electricity the most?
• Is it convenient for your business to shift higher electricity-use activities to evenings and weekends?

The Ontario Energy Board (OEB) created an online calculator to help customers make their decision. The calculator is available on the OEB website.

Toronto Hydro price plan tool: Small business customers can also use our price plan tool in our self-serve portal. The tool compares the cost of Time-of-Use and Tiered electricity rates using historical consumption data from the same period last year with the most up-to-date rates.

If you don't make a change online or complete the Customer Choice Request Form, you'll remain on your current price plan.

Currently, customers who change to Tiered rates will be allowed to switch back to TOU if they choose.

Please note that changes will not be reflected until your next billing period, at the earliest. If you make a change less than 10 days before the start of your next billing period, then the change may not take effect until the second billing period after your change has been received.

Once we receive your request, we'll notify you within 10 business days regarding:

1. When your chosen price plan will take effect; or
2. Why we could not process your request

If you look at the Electricity line on your bill, you'll either see it broken down into Time-of-Use rates (on-peak, mid-peak, off-peak) or Tiered rates. If it's not showing the option you selected, then your pricing plan hasn't been changed yet.

Note: Please allow up to 10 business days for the change to be processed. For more information about when your change will be reflected on your bill, please refer to the FAQ above.

If you're the primary account holder on the bill, you can make the change by following the instructions in the How to change price plans section of this page.

If your tenant is the account holder and pays the electricity bill, then you can update your preference using our Electricity Service Agreement for Owners/Landlords/Property Owners (PDF, 67 KB). When your tenant moves out, we’ll automatically update the price plan to the option you’ve selected on the form.

Customers who have signed a retailer contract aren't eligible to change their price plan.

If you would like to switch to a Regulated Price Plan option, you would need to cancel your current retailer contract and apply for the price plan of your choice. Please note that regardless of which plan you select, your first bill will be charged on the Time-of-Use price plan.

If you've previously applied for the Regulated Price Plan (RPP) for a multi-unit premises billed to one meter, you can request to change your price plan by emailing billingspecialist@torontohydro.com.

If you haven't previously submitted an RPP request form, please read our RPP frequently asked questions to determine if you're eligible to enrol in the RPP.

After we've processed your move request, you can change your price plan by following the instructions in the How to change price plans section of this page.

You can also contact our Customer Care team at 416-542-8000 (press 3) and speak with a representative to make the change as part of your move.