Customer choice for Regulated Price Plan (RPP) customers

To support Ontarians currently staying home during the COVID-19 pandemic, the Ontario government is providing relief by temporarily holding the price of electricity at 8.5¢ per kWh for all customers paying Time-of-Use (TOU) and Tiered rates under the Regulated Price Plan (RPP). This lower rate will be available 24 hours a day, seven days a week from January 1, 2021 until January 28, 2021.

To support Ontarians currently staying home during the COVID-19 pandemic, the Ontario government is providing relief by temporarily holding the price of electricity at 8.5¢ per kWh for all customers paying Time-of-Use (TOU) and Tiered rates under the Regulated Price Plan (RPP). This lower rate will be available 24 hours a day, seven days a week from January 1, 2021 until January 28, 2021.

Customers on the Regulated Price Plan (RPP) are eligible to switch. You can request to change your price plan option if:

1. You're a small commercial customer with peak demand less than 50 kW or a mid- or large-size commercial customer eligible for the RPP.
2. You purchase electricity from Toronto Hydro and don’t have a contract with an electricity retailer.

Only you can decide which price plan is right for your business, since only you know how you plan to use electricity in the future. Some of the factors to consider when deciding which plan may be right for your business include:

• How many hours does your business operate?
• When does your business need electricity the most?
• Is it convenient for your business to shift higher electricity-use activities to evenings and weekends?

The Ontario Energy Board (OEB) has created an online calculator to help customers make their decision. The calculator is available on the OEB website.

Small commercial customers

Small commercial customers can switch their price plan by completing our Customer Choice Request Form (PDF, 124 KB).

Note: When completing the form, please type your information directly into the fillable fields on the form and send us a completed copy by email or mail. To help ensure we can process your request, please avoid submitting a handwritten copy of the form. If you require assistance with filling out the form, please call our Customer Care team at 416-542-8000.

If you're not sure whether you qualify as a small commercial customer, please refer to your bill — small commercial bills do not list any additional items under the Delivery or Regulatory charges. For more information, please refer to our Business bill breakdown.

Mid- and large-size commercial customers

Mid- and large-size commercial customers who are eligible for the Regulated Price Plan (RPP) will need to follow our existing self-declaration process to make the switch. If you have not yet completed an RPP Self-Declaration/Election Form (PDF, 158 KB), please note that you’ll need to complete this step to see if you qualify.

Note: The earliest the change will take effect is as of your first billing period after November 1, 2020.

No action is required if you prefer to remain on TOU pricing.

Customers who don't complete a form will remain on the TOU price plan and there will be no change to the way their electricity use is billed.

Please note that the Ontario Energy Board announces new TOU rates effective May 1 and November 1 each year.

No. Customers are eligible to begin opting out of the TOU price plan effective November 1, 2020, but there is currently no deadline for opting out.

Customers can choose to make the change at a later date or remain on the TOU price plan.

Currently, customers who switch to Tiered rates will be allowed to switch back to TOU if they so choose.

Please note that changes will not be reflected until your next billing period, at the earliest. If you make a change less than 10 days before the start of your next billing period, then the change may not take effect until the second billing period after your change has been received.

Once we receive your request, we'll notify you within 10 business days regarding:

1. When your chosen price plan will take effect; or
2. Why we could not process your request

If you look at the Electricity line on your bill, you'll either see it broken down into TOU rates (on-peak, mid-peak, off-peak) or Tiered rates. If it's not showing the option you selected, then your pricing plan hasn't been changed yet.

Note: Please allow up to 10 business days for the switch to be processed. For more information about when your change will be reflected on your bill, please refer to the FAQ above.

If you're the primary account holder on the bill, you can make the change through our online self-serve portal or by submitting a Customer Choice Request Form (PDF, 124 KB).

If your tenant is the account holder and pays the electricity bill, then you can update your preference using our Electricity Service Agreement for Owners/Landlords/Property Owners (PDF, 67 KB). When your tenant moves out, we’ll automatically update the price plan to the option you’ve selected on the form.

Customers who have signed a retailer contract aren't eligible to switch their price plan.

If you would like to switch to a Regulated Price Plan option, you would need to cancel your current retailer contract and apply for the price plan of your choice. Please note that regardless of which plan you select, your first bill will be charged on the Time-of-Use (TOU) price plan.

If you've previously applied for the Regulated Price Plan (RPP) for a multi-unit premises billed to one meter, you can request to switch your price plan by emailing billingspecialist@torontohydro.com.

If you haven't previously submitted an RPP request form, please read our RPP FAQ to determine if you're eligible to enrol in the RPP.

Please complete our Customer Choice Request Form (PDF, 124 KB) or call our Customer Care team at 416-542-8000 and speak with a representative to make the change as part of your move.