Pricing and rebates for multi-unit buildings

Information for bulk metered multi-unit properties.

If you're the owner or landlord of a property where multiple units are billed through one meter, the property is considered a Bulk Metered Multi-Unit Property. This means that you may be eligible for regulated pricing and rebates.

The following sections offer information on two programs, the Regulated Price Plan (RPP) and the Ontario Electricity Rebate (OER).

Regulated Price Plan (RPP)

If you qualify, RPP offers pricing based on the time or day of use. Some customers automatically qualify for RPP through their consumption or demand profiles. Others may be required to self-declare their eligibility. In order to qualify, fill out and submit the RPP Self-Declaration Form (PDF, 151 KB).

Learn more about RPP’s eligibility criteria in the RPP FAQ section.

Ontario Electricity Rebate (OER)

OER provides eligible residential and commercial customers with a 31.8% rebate on the before-tax portion of the bill. Some customers automatically qualify for OER through their consumption or demand profiles. Others may be required to self-declare their eligibility.

In order to qualify, you may need to fill out and submit the Ontario Electricity Rebate Notice Form (PDF, 199 KB).

Learn more about the OER

Regulated Price Plan (RPP) Frequently Asked Questions

Under Ontario regulations, a customer that falls into one of the categories listed below is to be automatically billed under the RPP:

  1. Demand of 50 kilowatts or less
  2. Type of property:
    1. dwelling
    2. property as defined in the Condominium Act, 1998
    3. residential complex as defined in the Residential Tenancies Act, 2006
    4. property that includes one or more dwellings and that is owned or leased by a co-operative as defined in the Co-operative Corporations Act
  3. Usage between 150,000 kWh and 250,000 kWh per year
  4. Farming business for the purposes of the Farm Registration and Farm Organizations Funding Act, 1993. Customer holds a valid registration number assigned under that Act

  1. Review the RPP eligibility criteria.
  2. Complete the RPP Self Declaration Form (PDF, 151 KB).

Note that providing false information on your Self Declaration Form (PDF, 151 KB) is an offence under the Ontario Rebate for Electricity Consumers Act, 2016. A person convicted of the offence is liable to either or both of the following penalties:

  • A fine between $1,000 and $10,000
  • Imprisonment for up to two years

In addition, the OREC amounts credited to your account may be subject to recovery by Toronto Hydro and/or the Ministry of Finance.

Send the completed form via mail, email or fax:

Mail

Toronto Hydro
500 Commissioners Street
Toronto ON M4M 3N7
Attention: Billing Specialists

Email

contactus@torontohydro.com
Attention: Billing Specialists

Fax

416-542-3452
Attention: Billing

Yes, the apartment would qualify provided it falls under one of the categories listed above.

Complete a separate RPP Self-Declaration Form (PDF, 151 KB) for each account.

No. Once the form is received, the RPP rate will apply starting from the next meter read date.

With the exception of specific requests from the Ministry of Energy, the Ministry of Finance, the Ontario Energy Board, and/or the Independent Electricity System Operator, we will not share this information with any other party.

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Yes. For residential customers, the block of 600kWh or 1,000 kWh per unit is for a 30-day period.

For general service customers, the block of 750 kWh per unit is also for a 30-day period.

To calculate the applicable threshold, divide the block of kWh by 30 days and multiply that amount by the number of days of service in the billing period.

No. Unused kWh can’t be carried over to the next billing period.

Contact us at 416-542-8000. We’re open 8 a.m. - 8 p.m., Monday to Friday.