We understand that paying your hydro bill can be challenging sometimes. That’s why we make every effort to work with you and help you resolve any arrears. This section explains what to do if you receive a late payment or disconnection notice.
As part of our ongoing commitment to customers during the COVID-19 pandemic, we've extended the suspension of disconnections to August 31, 2020.
If you’re struggling to pay your bill due to the COVID-19 pandemic, we’re providing greater payment flexibility on arrears to better address your specific needs. To discuss your bill and payment options in more detail, please contact us.
Late payment notice
If your bill is overdue, we'll send you an automated call and a written account overdue notice. They will state your overdue balance, payment options and our contact information. We can be reached at 416-542-8000 from Monday to Friday, 8 a.m. to 8 p.m.
Note: Failure to pay may impact your credit standing with Toronto Hydro and your account may be re-assessed for a security deposit based on your payment history.
Note: We've extended the suspension of electricity disconnections from July 31 to August 31, 2020. This extension provides additional time for customers in arrears to contact us and make arrangements for payment on their accounts without worrying about being without electricity during this time.
Learn more about how we're addressing the COVID-19 pandemic
A disconnection notice indicates that we may disconnect your electricity service for non-payment after 14 days from the date on which the notice was printed. Please note:
- If you’ve paid the full amount indicated on the disconnection notice, advise us so we can cancel the disconnection
- If you’re unable to make full payment or if you require assistance, please contact us to see if you qualify for payment arrangement options
You can reach us at 416-542-8000 from Monday to Friday, 8 a.m. to 8 p.m.