Business late payment and disconnections

Information about business late payment and disconnection notices.

We understand that paying your hydro bill can be challenging sometimes. That’s why we make every effort to work with you and help you resolve any arrears. This section explains what to do if you receive a late payment or disconnection notice.

We’re committed to supporting our customers. To discuss your bill payment options in more detail, please contact us.

Late payment notice

If your bill is overdue, we'll call you with an automated message and send you a written account overdue notice. They will state your overdue balance, payment options and our contact information. We can be reached at 416-542-8000 from Monday to Friday, 8 a.m. to 8 p.m.

Note: Failure to pay may impact your credit standing with Toronto Hydro and your account may be re-assessed for a security deposit based on your payment history.

Disconnection notice

A disconnection notice means that we may disconnect your electricity service if payment is not received within 14 days from the date on which the notice was printed. Please note:

  • If you’ve paid the full amount indicated on the disconnection notice, advise us so we can cancel the disconnection
  • If you’re unable to make full payment or if you require assistance, please contact us to see if you qualify for payment arrangement options

You can reach us at 416-542-8000 from Monday to Friday, 8 a.m. to 8 p.m.

Disconnection frequently asked questions

The fastest way is to pay by Visa, MasterCard or Western Union (use code "Arrears.ON"). Other payment options include:

  • Online, telephone or in-person banking
  • MoneyGram
  • Cheque made payable to Toronto Hydro-Electric System Limited and mailed to PO Box 4490 STN A, Toronto, ON  M5W 4H3

If you’d like to use any of the “other payment options,” please make your payment immediately so that we receive it before the earliest disconnection date outlined on your disconnection notice.

Note: On the day of the scheduled disconnection, we only accept payment by Visa or MasterCard. Cash will not be accepted.

To help ensure there is no delay in your reconnection, make a payment of your full arrears balance. The fastest way to pay is by Visa, MasterCard or Western Union (code “Arrears.ON”). Please call us at 416-542-8000 between Monday to Friday from 8 a.m. to 8 p.m. to process your required payment and make arrangements for reconnection.

If you enter into a payment arrangement plan or don’t require reconnection for a few days, you can use one of the other payment options:

  • Online, telephone or in-person banking
  • MoneyGram
  • Cheque made payable to Toronto Hydro-Electric System Limited and mailed to PO Box 4490 STN A, Toronto, ON  M5W 4H3

If you can’t pay the full amount, please call us immediately at 416-542-8000 to discuss your payment options. You may be able to enter into a payment arrangement plan to help avoid a disconnection.

To have your service reconnected, you must contact us and:

  • Immediately pay the full arrears on your account; or
  • Enter into a satisfactory payment arrangement with Toronto Hydro

We’ll reconnect your power within two business days of payment confirmation.

For safety reasons, the account holder or authorized adult representative must be present at the service address at the time of reconnection.

If your service has been disconnected for six months or longer, you must arrange for a safety inspection from the Electrical Safety Authority (ESA) prior to reconnection.

If your electricity service has been disconnected for more than six months, an inspection by the Electrical Safety Authority (ESA) is required to make sure your electrical system is safe before we can reconnect your electricity service. Please contact ESA at 1-877-372-7233 to arrange your inspection. For more information, please visit the ESA website.

Once, the ESA completes its inspection, please call us at 416-542-8000 to schedule a reconnection.

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