Understanding high bills

Reasons your business may have a higher bill than normal.


During hot summer days, air conditioners and fans are working overtime and increase electricity use.
During cold winter days, the use of heating systems round the clock increases the amount of electricity used.


Phantom power
Phantom power is the electricity that devices and appliances use even when they’re turned off. As long as they’re plugged in, they use electricity.
Aging or faulty equipment
A faulty thermostat, a motor that needs a tune-up, or refrigerator with a poor door seal can lead to an increase in usage.
Additional equipment
Every appliance or device added to your business increases the amount of electricity used.
Business growth
More people means more equipment, computers, air conditioning and heating. If your business is growing, it’s likely your electricity use will too.

Help save on your electricity bill

Learn how to help save on energy and reduce your electricity bill.

Energy-saving tips


Rate changes
Even if your usage remains the same, a rate increase may result in a higher bill. Learn more about rates.
Variation in billing days

A billing cycle ranges from approximately 27 to 33 calendar days. This means that your bill could reflect a period of electricity use that is longer than one month. You can tell the length of your billing cycle by reviewing the 'Number of Days' column on your past bill.

Equal Payment Plan (EPP) annual reconciliation
With EPP, your account is reconciled annually. Any under or overpayment is added to your next bill.