Understanding high bills

Reasons your business may have a higher bill than normal.

Seasonal

Summer
During hot summer days, air conditioners and fans are working overtime and increase electricity use.
Winter
During cold winter days, the use of heating systems round the clock increases the amount of electricity used.

Usage

Phantom power
Phantom power is the electricity that devices and appliances use even when they’re turned off. As long as they’re plugged in, they use electricity.
Aging or faulty equipment
A faulty thermostat, a motor that needs a tune-up, or refrigerator with a poor door seal can lead to an increase in usage.
Additional equipment
Every appliance or device added to your business increases the amount of electricity used.
Business growth
More people means more equipment, computers, air conditioning and heating. If your business is growing, it’s likely your electricity use will too.

Rates

Rate changes
Even if your usage remains the same, a rate increase may result in a higher bill. Learn more about rates.
Variation in billing days
A billing cycle ranges from 27 to 33 days. It may also include four weekends. This means that your bill could reflect a longer period of electricity use.
Equal Payment Plan (EPP) annual reconciliation
With EPP, your account is reconciled annually. Any under or overpayment is added to your next bill.