Business service charges

Learn about the service charges on your bill

Toronto Hydro has adopted a list of standard service charges. All have been defined and approved by the Ontario Energy Board (OEB). This section explains each of the charges that are applied.

Customer administration service charges

Account history
Customer request for copies or summaries of the account history.
Charge: $25.00
Duplicate invoices for previous billing
Customer request for duplicate paper copies of bills or invoices that have already been issued.
Charge: $25.00
Request for other billing or system information
Customers, developers, building managers or other parties’ request for general billing or system information.
Charge: $25.00
Easement letter
Any request for records of registered or unregistered easements, or any rights affecting a property.
Charge: $25.00
Income tax letter
Customer request for billing information required for income tax purposes.
Charge: $25.00
Account set-up/change of occupancy charge
Customer requests to open a new account, or transfer an existing account to a new address.
Charge: $35.00
Returned cheque charge
Any non-sufficient fund cheques sent to Toronto Hydro.
Charge: $25.00
Special meter reads
Customer request for a special meter read.
Charge: $55.00
Meter Dispute Charge plus Measurement Canada Fees
Customer request to have Measurement Canada conduct a third party meter accuracy or billing dispute test. The charge is only applied if the meter that the customer believes to be defective is found to be measuring correctly, or if the billing in dispute is determined to have been correct.
Charge: $55.00

Non-payment service charges

Late Payment Charge
Interest is charged on any amount past due at a daily rate of 0.04896% compounded at the time of billing from the due date until receipt of such amount and all accrued interest (effective interest rate of 19.56% per annum).
Reconnection at meter — during regular hours
Reconnection of the customer's electricity service during regular hours, following a standard at meter disconnection for non-payment.
Charge: $120.00
Reconnection at meter — after regular hours
Reconnection of the customer's electricity service after regular hours, following a standard at meter disconnection for non-payment. This charge will only be applied if the customer requests the reconnection take place outside of regular hours.
Charge: $400.00
Reconnection at pole — during regular hours
Reconnection of the customer's electricity service during regular hours when no direct meter access was available at the time of the disconnection for non-payment.
Charge: $300.00
Reconnection at pole — after regular hours
Reconnection of the customer's electricity service outside of regular hours when no direct meter access was available at the time of the disconnection for non-payment. This charge will only be applied if the customer requests the reconnection take place outside of regular hours.
Charge: $820.00

Other service charges

Service call — customer-owned equipment
Instances when Toronto Hydro crews are dispatched to inspect equipment and/or advise a customer concerning electricity supply issues not directly related to Toronto Hydro's distribution system.
Note that additional charges may apply depending on the nature of the work being performed. Please consult with a Toronto Hydro representative beforehand regarding your specific requirements.
Charge: $55.00
Disconnection/reconnection at meter — during regular hours
Request to disconnect or reconnect a customer's electricity service at the meter during regular hours. This charge will also be applied to any disconnection or reconnection required to be undertaken by Toronto Hydro as a result of a customer's non-compliance with Toronto Hydro's Conditions of Service.
Charge: $120.00
Disconnection/reconnection at meter — after regular hours
Request to disconnect or reconnect a customer's electricity service at the meter outside of regular hours. This charge will also be applied to any disconnection or reconnection required as a result of a customer's non-compliance with Toronto Hydro's Conditions of Service.
Charge: $400.00
Disconnection/reconnection at pole — during regular hours
Request to disconnect or reconnect a customer's electricity service at the pole or overhead transformer during regular hours. This charge will also be applied to any disconnection or reconnection required as a result of a customer's non-compliance with Toronto Hydro's Conditions of Service.
Charge: $300.00
Disconnection/reconnection at pole — after regular hours
Request to disconnect or reconnect a customer's electricity service at the pole or overhead transformer outside of regular hours. This charge will also be applied to any disconnection or reconnection required as a result of a customer's non-compliance with Toronto Hydro's Conditions of Service.
Charge: $820.00
Temporary service install and remove — overhead — no transformer
Request for a temporary service connection that can be accommodated from Toronto Hydro's overhead network without the need for a separate transformer installation. This charge is generally limited to 120/240V services not exceeding 200A, with a service drop of up to 30 metres in length. All other types of temporary connections are charged to customers based on Toronto Hydro's actual incurred costs.
Charge: $2,040.00
Specific charge for access to the power poles (wireline attachments) — per pole per year
This charge applies to Canadian carriers as defined by the Telecommunications Act and cable companies that operate in Ontario, which are permitted through regulations to attach equipment to Toronto Hydro's power poles.
Charge: $42.00