Our purpose

The driving force behind our work.

As the local electricity company for Toronto, we’re proud to be at the heart of powering life, work and connections for more than 3 million people and businesses across our city. Our purpose is what drives us: We’re electrifying communities today and building a brighter tomorrow. With the dedication of our employees, we’re powering the everyday lives of Torontonians and evolving with the way our customers use electricity.

Our purpose in practice

Our purpose is more than just a statement — it’s the foundation of every connection we power and every decision we make. From growing and modernizing our grid and operations, to enabling economic growth, to supporting electrification and the energy transition, we’re powering a future that’s thriving, sustainable and full of possibility.

Our strategic pillars

Our purpose is underpinned by strategic pillars that guide what we do — ensuring we’re focused on the areas that matter most to Toronto’s energy future. These pillars shape how we plan, invest and deliver value to the communities we serve.

  1. Operational excellence

    We’re committed to advancing a proactive safety culture, investing in a reliable, secure and sustainable grid, keeping customers at the centre of everything we do and maximizing shareholder value.

  2. Responsible growth

    We’re committed to investing in the grid to enable economic growth, customer connections and city infrastructure, and preparing for electrification by modernizing and maximizing the value of the grid.

  3. Enable the future

    We’re committed to taking bold steps to serve as a trusted partner in advancing climate action and energy efficiency in the city, and to empowering customers to help them manage their energy use and costs.

Our corporate values

To bring our purpose and strategic pillars to life, we’ve defined a shared set of values that guide how we work, lead, support one another and serve our city. These values reflect who we are — and how we show up for our customers, our colleagues and our communities every day.

1. Safety first

We prioritize the well-being of our employees, customers and communities in every decision and action.

2. Own the outcome

We hold ourselves and our peers to the highest levels of responsibility and performance.

3. Customer-centred excellence

We listen, respond and deliver with empathy and dedication.

4. Driven to perform

We set high standards for ourselves and deliver timely, quality work.

5. Respect every voice

We value diverse perspectives and foster a culture where everyone feels seen, heard and empowered.

Our 2025–2029 investment plan

Discover how we're preparing our grid and operations for the future.

Learn more

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