Residential main account holders must provide authorization before we can assist anyone who is not listed on an account. To add a secondary account holder, please call Customer Care at 416-542-8000 (press 5), Monday to Friday from 8 am to 4:30 pm. Read our Privacy Policy






Please help us to direct your request by completing the contact form below. Please note that our office hours are 8:00 a.m. to 4:30 p.m., Monday to Friday.  

Do not use this form to report power outages or emergencies. Please see the right-hand side of this page for the appropriate contact information. 

We are currently experiencing a higher than normal volume of inquiries and will respond as soon as possible.

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Head Office 

14 Carlton Street
Toronto, Ontario
M5B 1K5
Tel: 416.542.8000