Rates update: As of November 1, 2025, the Ontario Energy Board announced that rates have changed for all Regulated Price Plan customers, along with the Ontario Electricity Rebate. Winter Time-of-Use hours and Tiered thresholds are also now in effect. As of November 1, 2025, the Ontario Energy Board announced that rates have changed for all Regulated Price Plan customers, along with the Ontario Electricity Rebate. Winter Time-of-Use hours and Tiered thresholds are also now in effect.
Canada Post service disruption: During Canada Post’s rotating strikes, your Toronto Hydro mail may be delayed. Choose eBills and Pre-Authorized Debit (PAD) to help ensure you always receive and pay your bills on time. During Canada Post’s rotating strikes, your Toronto Hydro mail may be delayed. Choose eBills and Pre-Authorized Debit (PAD) to help ensure you always receive and pay your bills on time.
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For downed powerlines, exposed wires, and hanging light fixtures, call Toronto Hydro immediately at 416-542-8000 and press 1.
Please call 311 if you're reporting a problem with any of the following: