At Toronto Hydro, we’re making investments to help strengthen and modernize our grid so that we can keep electricity flowing safely and minimize power outages for our customers.
Through our capital work program, we’re replacing aging equipment, improving reliability and enhancing the overall customer service experience. This is a long-term investment for a smarter, better grid.
Planned outages may be necessary in order to make improvements in your neighbourhood. If your home or business will be affected by a planned outage, we do our best to provide you with advance notice, which includes the date, time, expected duration of the outage and other relevant project details.
Note: We use third-party contractors for a variety of projects. If planned work is being performed by one of these contractors, you may receive the notice directly from them.
What to expect when crews are working in your neighbourhood
Our crews try their best to minimize disruptions, but sometimes, they’re necessary in order for crews to perform work safely. When crews are working in your neighbourhood, you may experience:
- Traffic disruptions
- Noise disruptions
- Blocking of bike lanes
- Temporary storage yards
Safety reminder: Work zones are there for everyone’s safety. Slow down and use extra caution whenever you're approaching a work site.