Rates update: As of Nov. 1, updated electricity rates for Regulated Price Plan (RPP) customers are in effect, and the Ontario Electricity Rebate has changed. Winter Time-of-Use (TOU) hours and Tier thresholds are also now in effect. As of Nov. 1, updated electricity rates for Regulated Price Plan (RPP) customers are in effect, and the Ontario Electricity Rebate has changed. Winter Time-of-Use (TOU) hours and Tier thresholds are also now in effect.
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If you're having difficulty paying your electricity bill, we may be able to help.
We know that managing household expenses isn't always easy. If you're having trouble paying your electricity bill, we're here to help. Together with the Ontario Energy Board, we offer a variety of financial assistance programs to support eligible customers.
We’re committed to supporting our customers. To discuss your bill and payment options in more detail, please contact us.
Learn more about arrears payment agreements
Qualifying Toronto residents may be eligible for help from the City of Toronto with energy-related emergencies to reconnect, prevent disconnection or to assist in the payment of energy arrears for hydro, gas or oil services. Eligible customers must have received a disconnection notice or have already been disconnected, or they must have energy arrears and not enough money to pay them.
More information on the Emergency Energy Fund is available on the City of Toronto’s website.
The Ontario Electricity Support Program provides a monthly bill credit to eligible customers. The credit amount depends on:
Note: On March 1, 2024, the Ontario government increased the Ontario Electricity Support Program income eligibility thresholds. This change makes more households eligible for bill relief, and customers currently receiving support may qualify for a greater monthly bill credit.
Customers who are eligible for a higher credit amount as a result of this threshold update, and whose circumstances haven't changed, are required to get in touch with the Ontario Electricity Support Program Contact Centre before applying for additional funding. For more information, please visit the Ontario Electricity Support Program website, call 1-855-831-8151 or email help@ontarioelectricitysupport.ca.
| After-tax income ($) | Household size | ||||||
|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | |
| 38,000 or less | $45 | $45 | $51 | $57 | $63 | $75 | $75 |
| 38,001 - 54,000 | $0 | $40 | $45 | $51 | $57 | $63 | $75 |
| 54,001 - 65,000 | $0 | $0 | $35 | $40 | $45 | $51 | $57 |
| 65,001 - 71,000 | $0 | $0 | $0 | $0 | $35 | $40 | $45 |
| After-tax Income ($) | Household size | ||||||
|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | |
| 38,000 or less | $68 | $68 | $75 | $83 | $90 | $113 | $113 |
| 38,001 - 54,000 | $0 | $60 | $68 | $75 | $83 | $90 | $113 |
| 54,001 - 65,000 | $0 | $0 | $52 | $60 | $68 | $75 | $83 |
| 65,001 - 71,000 | $0 | $0 | $0 | $0 | $52 | $60 | $68 |
*Energy-intensive customers are defined as households that are reliant on electric heat or electricity-intensive medical devices.
Note: Indigenous customers or customers living with Indigenous family members may also qualify for this higher credit amount. Applicant eligibility is based on household income and household size, as listed in the previous table. The Ontario Native Welfare Administrators Association (ONWAA) is available to assist with applications. Indigenous households can contact ONWAA at 1-844-885-3157 or email oesp@onwaa.ca for support.
Before submitting your application, have the following ready:
Once you have the necessary information gathered, you can apply online.
Note: Ontario Electricity Support Program credits are not transferable, non-refundable and have no cash value.
Fraud alert: Customers are being approached by door-to-door salespersons falsely claiming affiliation with the Ontario Electricity Support Program. The salespersons produce an Ontario Electricity Support Program application and promise customers savings if they fill it out. Neither the Ontario Energy Board nor accredited Ontario Electricity Support Program intake agencies engage in door-to-door solicitation. Visit our fraud prevention web page for tips to help protect yourself against scams and other fraudulent activity.
LEAP is a grant program that helps eligible customers who are behind on their electricity or natural gas bill and are at risk of disconnection. It offers a maximum grant of $650 per household per year ($780 for electrically heated homes).
To qualify, your household income must fall below a certain limit. The amount of income it takes to qualify depends on:
Note: On March 1, 2024, the Ontario government increased LEAP income eligibility thresholds and maximum grant amounts per household per year. These changes make more households eligible for emergency relief, and customers currently receiving LEAP may qualify for a greater yearly grant.
After March 1, 2024, customers who received a LEAP grant between January 1, 2024 and February 29, 2024, are eligible to apply for and receive additional funding, up to the new maximum annual grant amount.
| After-tax income ($) | Household size | ||||||
|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | |
| 38,000 or less | Yes
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| 38,001 - 54,000 | No | Yes
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| 54,001 - 65,000 | No | No | Yes
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| 65,001 - 71,000 | No | No | No | No | Yes
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Please contact the LEAP delivery agency closest to you to make an appointment.
[1] This location is returning calls on an emergency basis only and is processing intake via phone only.
Find additional financial assistance programs that can help make electricity bills more affordable.
Explore available offers and rebates for homeowners and tenants looking to make energy-efficient home improvements that can help lower your energy bills over time.
Want steady monthly electricity bills? With an Equal Payment Plan, your annual electricity costs are spread evenly so you pay the same amount each month — no surprises.
