A new way to access your interval meter electricity usage

We're introducing a new electricity usage tracker designed to be fast, reliable and easy to use. It will include essential features, with additional capabilities introduced over time.

This July,* PowerLens™ (also known as PowerLens™ Business) — our current interval usage tool — will be discontinued. It will be replaced by a new usage tracker within our self-serve portal on the Toronto Hydro website. There, you’ll be able to manage your account(s) and access your usage data all in one place.

Do you have generation and/or storage facilities, such as solar panels or battery energy storage, connected to Toronto Hydro's grid? The tracker will also provide access to excess electricity generation data.

What’s changing — and when

By late July 2026,* PowerLens™ will no longer be available. Once PowerLens™ is discontinued, you won’t be able to access:

• Existing reports or graphs
• Reports scheduled to occur past late July 2026*
• More than seven years of historical electricity usage data (this includes excess electricity generation data for customers with generation and/or storage facilities)

Shortly after PowerLens™ ends, you’ll access electricity data through Toronto Hydro’s self‑serve portal.

Please note: During the transition between PowerLens™ and the new usage tracker, there will be a few days where you’ll temporarily be unable to access your electricity data. We understand this may be inconvenient and appreciate your patience. You’ll still be able to access your data from this period in the new tracker once it's available.

What’s available with the new usage tracker

At launch, the new tracker will allow you to access interval electricity usage data in XLSX format. You’ll be able to:

• Instantly download reports with up to two years of historical usage data
• Create reports with up to seven years of historical usage data (available the next day)
• Set up recurring reports to receive regular updates automatically

Note: If you have generation and/or storage facilities connected to Toronto Hydro's grid, the tracker will also provide access to up to seven years of historical excess electricity generation data.

Graphs and analytics tools — including Load Analysis and Usage & Variance Analysis from PowerLens™ — won’t be available when the new usage tracker launches.

These features will be introduced later and refined over time, informed by customer feedback. We recognize that many customers rely on these tools and understand that this change may be disruptive. Thank you for your understanding as we work toward delivering a solution that better meets your needs.

How this change benefits you

What you need to do now

Download your PowerLens™ data by mid-July

If you currently use PowerLens™, we strongly encourage you to download any data, reports, analytics or graphs you may need from PowerLens™ no later than mid-July 2026.

PowerLens™ will be discontinued by late July 2026* and all associated reports and graphs will be permanently deleted. You won’t have access to any graphs, analytics or reports created in PowerLens™.

Need more information?

We’re here to help. Contact us using one of these options:

• Use our contact form and select “Online Tool and Login Support” as the category
• Call us at 416-542-8000 (press 6)

* The planned retirement date for PowerLens™ access and launch of the new usage tracker may change. If it does, Toronto Hydro will notify you.