Published: July 17, 2026
Summary
- Manage your account online anytime: view bills, update information, monitor energy use, start or stop service and chat with a representative through our self-serve portal
- Need additional support? Call our Customer Experience team at 416-542-8000 for help with outages, billing, account changes, service requests and emergencies
- Have a non-urgent issue? Use our online forms to report problems and submit non-urgent inquiries, including billing, payments, account support and suspected scams
- Are you a member of the media? Contact our Media Relations team through our dedicated phone line and email address
Whether you’re reporting a power outage, moving, looking for help with an electrical service request or you have a question about your bill, Toronto Hydro has several ways to get in touch with the proper team. Choosing the right contact option will help you get the information and support you need as quickly as possible.
Use your online account
Want to skip the phone call? Our self-serve portal lets you take care of many account-related tasks online. Simply sign in to your online account or register for one if you haven't already.
Through the portal, you can:
- Chat with us about any account-related inquiries (Monday to Friday, 8 a.m. to 4:30 p.m.)
- View account information
- Monitor your energy usage
- Update account details
- Start, stop or move service
- Access bills and payment information
- Sign up for outage notifications
Give us a call
Need to speak with someone? Our Customer Experience team is available at 416-542-8000, Monday to Friday from 8 a.m. to 8 p.m. Support for outages and emergencies is available 24/7.
416-542-8000
- Press 1: Power outages, wires down and forestry-related emergencies
- Press 2: Billing, payments and disconnection inquiries
- Press 3: Opening or closing your account
- Press 4: Electrical connections and construction projects (available until 4 p.m. Monday to Friday)
- Press 5: Financial assistance programs and fraud prevention information
Did you know? Our Customer Experience representatives handle an average of 1,500 calls daily! For faster answers, chat with a representative online through our self-serve portal.
Don’t have an account? Register today.
Report a problem online
Need to report an issue? Our online forms make it easy to report concerns such as power outages, streetlight outages, graffiti, damage or injury claims, and suspected scams or fraud.
This convenient option is for non-emergency issues, and we’ll work to resolve them as quickly as possible.
Submit an online contact form
For non-urgent inquiries, you can use our online contact form to reach us about topics such as:
- Billing and payments
- Online account and login support
- Financial assistance programs
- Updating your contact information
- General questions and feedback
Including your account number and contact information can help us assist you more efficiently.
Media inquiries
If you're a journalist or member of the media, please contact our Media Relations team directly using our dedicated media phone line and email address.
These contact channels are dedicated to media inquiries. If you need help with your account, billing, service outages or other support-related matters, please use one of the customer support options above. This will help make sure your request reaches the right team and gets the attention it needs.