Etobicoke Outage

From April 5 to 7, 2020, we experienced a lengthy power outage that impacted customers in the Etobicoke area.

We know that many affected customers had food in their fridges and freezers that will now need to be replaced. In light of the significant length of the outage and its impact on customers during these difficult times, we're offering affected customers a $100 gift card to Loblaws, Walmart or Sobeys. We're pleased to make this offer as a gesture of goodwill and a demonstration of our commitment to customer service.

Customers impacted by the outage can fill out this application form (PDF, 76 KB) and email it to to receive their gift card.

If you need assistance filling out the application form, please call 416-704-1586 from Monday to Friday, 9 a.m. to 5 p.m.

By applying for a one-time, goodwill gesture gift card (the “Gift Card”), with a retail value of $100.00 (CAD), provided by Toronto Hydro-Electric System Limited (“Toronto Hydro’), you agree and acknowledge the following terms:

  1. You are at least 18 years of age and a resident of Toronto, Ontario, Canada. Limit of one Gift Card per eligible household.
  2. The application portal will be open until 11:59 p.m. Eastern Standard Time on June 15, 2020.
  3. The determination of details related to eligibility for, supply of, and the process for administering and distributing the Gift Card shall be at Toronto Hydro’s sole discretion.
  4. The Gift Card offered by Toronto Hydro is not substitutable for cash.
  5. Toronto Hydro may verify your eligibility to receive the Gift Card based on the information contained in your application including the service address.
  6. Your personal information contained in the application will be used only for the administration and distribution of the Gift Card and will not be used or disclosed for any other purpose except as permitted or required by law. Toronto Hydro will not use the personal information provided to apply for the Git Card to market to you, unless it has already obtained your consent to do so. You may view and read Toronto Hydro's Privacy Policy at Your personal information contained in the application will be retained for as long as is necessary to administer the Gift Card.
  7. The use of the Gift Card may be subject to the supplier’s card terms and conditions and privacy policy.

Frequently Asked Questions

Individuals in the Etobicoke area who were directly impacted by the outage from April 5-7 can register to receive a $100 gift card for Loblaws, Sobeys or Walmart. Gift cards are limited to one per impacted household and customers must be 18 years of age to qualify.

To receive your gift card, please complete the Gift Card Application Form and email it to

You have until Monday, June 15, 2020 at 11:59 p.m. Eastern Standard Time to apply for your gift card.

Once you submit your application form, please allow up to two weeks for the delivery of an electronic gift card and three weeks for a physical gift card. Processing times may vary.

Please note that electronic gift cards will be sent from

If you have an account through an electricity retailer (e.g. Bullfrog Power), you can still apply to receive a gift card.

If you live in a building and don’t have a Toronto Hydro account, you can still register to receive your gift card. Instead of providing your Toronto Hydro account number, please provide the name of your building’s property management company.

If you need assistance filling out the application form, please call Toronto Hydro for support at 416-704-1586, Monday to Friday, 9 a.m. to 5 p.m.

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