There are many resources to help you prepare, respond and cope with emergency situations in Toronto:
- Call 911 for police, fire or medical emergencies. Downed powerlines can also be reported to 911, but only if you’re unable to contact Toronto Hydro.
- 24/7 information on non-emergency city services, including trees and warming centres.
- Electrical Safety Authority
- Information about electrical safety.
- Emergency Management Ontario
- Province-wide updates about emergencies or disasters in your region.
- Public Safety Canada
- Information and resources about safety and emergency preparedness.
- Environment Canada
- Weather forecasts and alerts.
- Canadian Red Cross
- Offers assistance to communities affected by emergencies.
- St. John Ambulance
- Emergency care through first aid and medical transportation.
- Canada Mortgage and Housing Corporation
- Information on reoccupying your home after a prolonged winter outage.
- Insurance Bureau of Canada
- Types of insurance policies and what they cover.
Life support and special needs
During an emergency, you may need to make special arrangements for those requiring extra care.
If you or your loved one depend on electrically-powered medical equipment, such as a ventilator or kidney dialysis machine, please register for our Life Support Notification program (PDF, 56 KB).
When you register for the program, we'll do our best to notify you of planned outages so that you have time to prepare.
- Create a list of facilities that provide life-sustaining equipment
- Make sure your emergency kit is always full
- Find an evacuation route in case elevators are not working
- Keep a cell phone or flashlight handy
- Ask your doctor how to properly store medication that you would normally refrigerate
- Consider purchasing a backup power supply
- Make arrangements to stay with a friend or relative nearby during extended outages