Time-of-Use (TOU) sample bill
Detailed explanation of your monthly TOU bill.
Download sample bill (PDF)
Residential TOU bill glossary
- 1: Premise number
- Your Premise Number is a unique 10-digit number that identifies your property for billing and meter reading purposes.
- 2: Account number
- Your Account Number is a 10-digit number that identifies your unique customer information profile with Toronto Hydro. This number is located in large bold numbers in the top left corner of your bill. You will need to reference this number when making payments, enrolling in conservation programs, signing up for online tools or contacting our Customer Care team.
- 3: Meter number
- Your Meter Number is a unique number that identifies your meter with Toronto Hydro and allows us to collect accurate data for billing purposes.
- 4: Statement date, amount due and due date
- The Statement Date identifies when the bill is prepared. Amount Due refers to the amount that you owe to Toronto Hydro. The Due Date indicates the last day that payment will be accepted before late fees are applied.
- 5: Compare your daily usage
- This graph shows your electricity usage to help you track and manage seasonal trends. The 'Read Dates' along the left side of the graph indicates the dates when your meter reading was captured. Your consumption in kilowatt hours (kWh) is noted along the bottom of the graph. Each horizontal bar in the graph represents the average daily amount of electricity you consumed in kWhs for each billing period. The number indicated along the right side of the graph tells you the total amount of electricity consumption in kWhs you used in that billing period. If you're paying Time-of-Use rates, you can sign up to view your electricity usage online.
- 6: Electricity
- Electricity charges reflect the cost of the electricity that is purchased by Toronto Hydro on your behalf, for usage in your home or business. Toronto Hydro does not charge a markup on this cost; it is paid directly to our suppliers. The pricing rates for electricity change twice each year - once in May and once in November. Your electricity consumption (kWh) is separated into three rates: on-peak (highest price), mid-peak (mid price) and off-peak (lowest price). Note: If you've signed a contract with an electricity retailer, the company's name and phone number will also appear in this location.
- 7: Billing period
- If the billing period on your bill reflects electricity consumption both before and after the date of the electricity rate change, your consumption will be automatically separated and charged at the different rates. You are not being charged twice for the same usage.
- 8: Delivery
- The Delivery charge reflects the cost of delivering electricity from the generator to Toronto Hydro, and then to your home or business. This charge includes costs associated with building and maintaining transmission and distribution lines, towers and poles. A portion of the charge is fixed and does not change from month-to-month. The balance is variable, and increases or decreases depending on the amount of electricity that you use. Costs collected for transmission and operation of the provincial grid are paid to Hydro One and the Independent Electricity System Operator. Toronto Hydro does not charge a markup on this cost. This Delivery charge also includes the Loss Adjustment Factor - a small amount of energy that is consumed, or lost , as heat during the delivery of electricity over Toronto Hydro's powerlines. As of July 1, 2013: If Toronto Hydro supplies your electricity, this adjustment is now included in the Delivery line of your bill. If you're on a retail contract, this adjustment will continue to be included in the Electricity line of your bill (until July 1, 2015).
- 9: Regulatory
- The Regulatory charge reflects the cost of administering the wholesale electricity system and maintaining the reliability of the provincial grid. Toronto Hydro does not charge a markup on this cost; it is paid directly to the Independent Electricity System Operator.
- 10: Ontario Electricity Rebate
- On November 1, 2019, the Ontario Energy Board increased the price of electricity for households and small businesses so that the price more closely reflects the cost of supply. At the same time, the Ministry of Energy, Northern Development and Mines introduced an expanded rebate, the Ontario Electricity Rebate (OER). The OER replaces the previous 8% rebate (Ontario Rebate for Electricity Consumers) and other built-in reductions. The OER provides bill relief with a 31.8% pre-tax rebate that will be applied to customer bills, largely offsetting the increased price of electricity. For more information about the OER, please visit the Government of Ontario website.
- 11: Time-of-use comparison
- This graph displays a comparison of the electricity use from your current billing period to your previous billing period, broken down by Time-of-Use periods. This graph allows you to compare your usage behaviour. If you're paying Time-of-Use rates, you can sign up to view your electricity usage online.
- 12: Important message
- Remember to check this message box each on bill for important information that might affect your bill.
- 13: Meter read period
- Your Meter Reading Period indicates the start and end date of when your electricity usage data (kWh) was captured for billing. This is done in approximately 30-day cycles. You can tell the length of your billing cycle by reviewing the value in the 'Number of Days' column. This indicates how many days are within your Meter Reading Period.
- 14: Read type
- The Read Type indicates how your usage data (kWh) was gathered during your meter reading period. For the majority of customers, this will appear as "ACT," which indicates the reading is based on the actual kWh used. In some cases "EST" will appear, indicating the reading is based on the estimated number of kWh used.
- 15: kWh used
- This value represents your total consumption (kWh) during your Meter Reading Period, and is used in calculating portions of the Delivery charges on your bill.
- 16: Loss factor adjustment
- The Loss Factor Adjustment represents Toronto Hydro's powerlines to your home for consumption. This factor is applied to your kWh Used to calculate the Adjusted kWh Used value on your bill.
- 17: Adjusted kWh used
- The adjusted kWh Used value represents your total consumption (kWh) after the Loss Factor Adjustment is applied. This value is used to calculate portions of Delivery and Regulatory charges on your bill. This value is necessary in calculating these charges to recoup the costs associated with the generation and transmission of the electricity that is 'lost' as it travels along Toronto Hydro's powerlines to your home for consumption.