Sheikh Nahyaan is Executive Vice-President, Customer Care and Chief Information Officer at Toronto Hydro. He oversees all aspects of customer care, key account management, and conservation and demand management, as well as information technology and cyber security strategies and operations.
Sheikh’s career has been focused within the energy sector as a proven and self-driven visionary leader. He has implemented efficiency and productivity through expert change management, process improvements and technology deployments while enabling a service culture. He possesses extensive experience in engineering and operational functions, including asset planning, metering, reliability, maintenance, contracts, standards and policy planning, and control centre operations. Sheikh’s experience also includes transformational leadership in the implementation of grid operations technologies and emergency response efforts. He has also served as an instructor at the Centre for Urban Energy at Ryerson University.
Sheikh holds a Bachelor of Electrical Engineering and Master of Engineering Design from McMaster University and a Master of Business Administration (MBA) from the Schulich School of Business at York University. He is a Professional Engineer (P.Eng.) in the province of Ontario.