Changes as of February 23, 2021
As of February 23, the Ontario Energy Board announced that the fixed rate pricing for Time-of-Use (TOU) and Tiered customers has ended and regular rates are now in effect. For information about these rates, please visit our rates page.
Eligible customers on the RPP have the option to choose between TOU and Tiered pricing plans.
Learn more about customer choice
Frequently asked questions
What are the Delivery Charges?
As of January 1, 2021, the Delivery Charges on your bill have been updated. The Delivery Charges represent the cost of getting power from generators to homes and ensuring electricity is available when you need it. They include costs from the transmission company, as well as costs from Toronto Hydro.
Toronto Hydro is responsible for the distribution portion of the Delivery Charges on your bill. The updated distribution charges reflect rates that have been approved by the Ontario Energy Board (OEB) as part of our 2020-2024 rates application. As part of Toronto Hydro’s commitment to providing customers with affordable electricity, we’re forecasting that our portion of the Delivery Charges will remain below 2019 levels through 2024.
How are the Delivery Charges set?
Some of the Delivery Charges are fixed at a set amount per month, while others are variable and increase or decrease depending on how much electricity you use. That means if you’re away from your home and your electricity usage drops, your Delivery Charges may not decrease as much as you would expect. The fixed portion of the charges help cover the cost of the poles, wires and other infrastructure that are available 24/7 to deliver electricity to your home on demand. All of the Delivery Charges are approved by the OEB.
Why have the Delivery Charges been updated?
The updates to the distribution portion of the Delivery Charges support Toronto Hydro’s five-year investment plan for 2020-2024. This plan—which was developed in consultation with our customers—will allow us to continue to invest in grid safety and reliability, support our growing city and meet the needs of our customers.