An ETR is our best estimate, based on all available information, as to how long it’s going to take our crews to restore power. We understand that our customers rely on ETRs to help manage their daily lives and make alternate arrangements during an outage. That's why we strive to provide accurate ETRs as they become available.
Why does it take a while to determine ETRs?
We follow a specific restoration process, which can take time. Crews must first arrive on site to assess damage, investigate the issue and determine how to safely make repairs before they can establish or confirm an ETR and begin their work.
During this process, crews may run into challenges that delay their ability to determine restoration times. These include: