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There are a number of ongoing scams targeting our residential and small business customers. Fraudsters are contacting customers by:
They threaten to disconnect power unless immediate payment is made. In some cases scammers demand payment by a pre-paid credit card or cryptocurrency, such as Bitcoin.
We don't accept this method of payment and never threaten to disconnect power immediately.
If you suspect fraudulent activity:
To report fraudulent activity, contact both:
After we've reviewed your report, we'll follow up with you to confirm your current account status.
Do you know the date of the scam?Please select one option
Date the scam occured
Did you make a payment to the fraudster?Please select one option
Did the fraudster claim to, or allege to have your Toronto Hydro account information?Please select one option
Please provide the fraudster's contact information if available
Please note: You must click on the Submit button at the bottom of the page in order to complete the form.
Please verify that the information you have entered is correct. If you would like to make changes, click "Previous" to navigate to the appropriate page.