Choose your electricity price plan

Under TOU pricing, customers are charged according to the day of the week and time of day that they use electricity. This gives customers the option to shift high electricity-usage activities, such as laundry or running the dishwasher, to off-peak periods, which are charged at a lower rate.

There are three different TOU price periods:

• Off-peak
• Mid-peak
• On-peak

TOU rates typically change once a year (November 1). Price periods typically change twice a year (May 1 and November 1). Both the rates and price periods are set by the Ontario Energy Board (OEB).

To learn more about TOU rates, visit our electricity rates page.

Under ULO pricing, customers are charged according to the day of the week and time of day that they use electricity, but with an ultra-low overnight rate that encourages high electricity-usage activities, such as charging electric vehicles, laundry or running the dishwasher, to be done overnight. ULO price periods are the same in the winter as they are in the summer.

There are four different ULO price periods:

• Ultra-low overnight
• Weekend off-peak
• Mid-peak
• On-peak

ULO rates, which are set by the Ontario Energy Board (OEB), currently change once a year (November 1).

To learn more about ULO rates, visit our electricity rates page.

ULO price periods are the same in the winter as they are in the summer — the pricing below is in effect from November 1, 2023 to April 30, 2024

Tiered pricing separates electricity consumption into two price tiers. Customers are charged one rate for electricity usage up to a certain amount of consumption (or threshold) per month, and a higher rate for electricity used above that amount. Both the rates and the price threshold — the amount of electricity consumption that is charged at the lower price — are set by the OEB. The rates change once a year (November 1), while the price threshold changes twice (May 1 and November 1).

To learn more about Tiered rates, visit our electricity rates page.

Customers on the Regulated Price Plan (RPP) are eligible to change price plans. You can request to change your price plan option if:

1. You're a residential customer (including individually billed suites in a multi-unit complex) or a small commercial customer with peak demand less than 50 kW.
2. You purchase electricity from Toronto Hydro and don’t have a contract with an electricity retailer.

Only you can decide which price plan is right for your household, since only you know how you plan to use electricity in the future. Some of the factors to consider when deciding which plan may be right for you include:

• How much time do you spend at home?
• During what time of the day are you typically at home?
• Is it convenient for you to perform high electricity-usage activities, such as laundry and running the dishwasher, during the evening and on weekends, or even overnight?
• Do you own an electric vehicle that needs charging overnight?

The Ontario Energy Board (OEB) created an online calculator to help customers make their decision. The calculator is available on the OEB website.

If you don't make a change online or complete the Customer Choice Request Form, you'll remain on your current price plan.

If you’re unsure what your current price plan is, please refer to the 'Your Electricity Charges' section on your bill.

View TOU, ULO and Tiered sample bill breakdowns

Customers can change their price plan at any time.

Please note that changes will not be reflected until your next billing period, at the earliest. If you make a change less than 10 days before the start of your next billing period, then the change may not take effect until the second billing period after your change has been received.

Once we receive your request, we'll notify you within 10 business days regarding:

1. When your chosen price plan will take effect; or
2. Why we could not process your request

If you look at the Electricity line on your bill, you'll either see it broken down into Time-of-Use rates (on-peak, mid-peak, off-peak), Ultra-Low Overnight rates (ultra-low overnight, on-peak, mid-peak, weekend off-peak) or Tiered rates. If it's not showing the option you selected, then your price plan hasn't been changed yet.

Note: Please allow up to 10 business days for the change to be processed. For more information about when your change will be reflected on your bill, please refer to the question, "If I make the change, when will I see it reflected on my bill?", mentioned earlier on this page.

If you're the primary account holder on the bill, you can make the change by following the instructions in the How to change your price plan section of this page.

If your tenant is the account holder and pays the electricity bill, then you can update your preference using our Electricity Service Agreement for Owners/Landlords/Property Owners (PDF, 67 KB). When your tenant moves out, we’ll automatically update the price plan to the option you’ve selected on the form.

Customers who have signed a retailer contract aren't eligible to change their price plan.

If you would like to change to a Regulated Price Plan option, you would need to cancel your current retailer contract and apply for the price plan of your choice. Please note that regardless of which plan you choose, your first bill will be charged on the Time-of-Use price plan.

If you're a new customer, please complete our online move form to set up your account.

When completing this form, you'll be able to select the price plan you prefer. We'll create your account and your first bill will be based on the price plan you've chosen.

After we've processed your move request, you can change your price plan by following the instructions in the How to change your price plan section of this page.