Business Self-Serve Portal

Online access to your Toronto Hydro account.

As of June 28, we launched the first phase of our new self-serve portal for business customers. You’ll now be able to access and manage your Toronto Hydro account(s) online.

New features include:

  • Direct access from the Toronto Hydro website – no more separate portals
  • Register and log in with your email – no more user IDs
  • Single login for all your accounts
  • Customer Choice (switch your price plan)
  • Account summary, bill and payment history, profile management
  • eBills

Additional functionality coming soon.

Note: A new residential portal is launching later in 2021. If you have a residential account that’s currently on eBills, please continue accessing your bills through My TorontoHydro.®

New registration process

The old eBills portal required you to register each of your accounts with a different username. The new self-serve portal is designed so you register directly with your email address. Once you register, you’ll be able to access all of your accounts with the same login.

Register for the new portal

Customers on eBills

Everything you need to know about the new portal if you’re already signed-up for eBills.

You’ll continue to receive your eBills notifications once you register for the new portal. The following sections provide important information about changes to your eBills notifications, as well as steps you may need to take before registering for the new portal.

eBills notifications can be sent to both primary and secondary account holders/users. The following are types of accounts for which eBills changes may apply.

Note: Primary account holders are responsible for ensuring the account's in good standing. They can authorize secondary account holders to help manage the account on their behalf. Secondary account holders are those individuals authorized by the primary account holder to manage the account on their behalf. This includes receiving and paying bills.

One account with one primary account holder
No changes. eBills notifications will be sent to the primary account holder’s email.
One account with one primary and one or more secondary account holders
Once the primary account holder registers for the new portal, they’ll continue receiving eBills notifications automatically. However, if a secondary user wants to receive eBills notifications at their email address, they’ll need to register and enroll for eBills separately through the portal.
Multiple accounts with one primary account holder
All eBills notifications will be sent to the same email. To have eBills notifications for a specific account sent to a different email:
 
  • Primary account holder needs to call us (416-542-8000, press 6) to authorize a secondary account holder
  • Once authorized, the secondary account holder needs to register for the portal using their own email address
Multiple accounts with one primary account holder – eBills currently being sent to different emails
If you’re the main account holder with multiple accounts and your eBills notifications are currently being sent to different email addresses, you need to call us to:
 
  • Choose which email you’d like to use for all eBills notifications; AND/OR
  • Add secondary/additional user(s) who can register for the portal and sign up for eBills with their own email address

Call us to add a secondary user(s).

Having a secondary user(s) is a great way to help manage your account, including sending your eBills notifications to a different email address. If you’d like additional users to have access to the portal, please call us to authorize them. This will help ensure a smooth and successful registration process for everyone. You can reach us at 416-542-8000 (press 6), Monday to Friday, 8 a.m. to 8 p.m.

  1. Have your latest bill handy for verification purposes. This will help ensure a smooth registration process.
  2. Register for the new portal.

As part of the registration process, you’ll be asked to select your name from a list of names associated with your account. If you don’t see your name listed and you’re the primary account holder, please call us for further assistance. If you’re the secondary user, the primary account holder needs to call us so we can authorize you.

Note: If, after registering, if you’re not able to view one of your accounts, please call us for further assistance.

Customers on paper billing

Call us to add a secondary user(s).

Having a secondary user(s) is a great way to help manage your account. If you plan on having additional users access or manage your account(s) online, please call us first to authorize them.

You can reach us at 416-542-8000 (press 6), Monday to Friday, 8 a.m. to 8 p.m.

  1. Have your latest bill handy for verification purposes. This will help ensure a smooth registration process.
  2. Register for the new portal.

As part of the registration process, you’ll be asked to select your name from a list of names associated with your account. If you don’t see your name listed and you’re the primary account holder, please call us for further assistance. If you’re the secondary user, the primary account holder needs to call us so you can be authorized.

Note: If, after registering, if you’re not able to view one of your accounts, please call us for further assistance.