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Emergency preparedness guide
Protect yourself and your loved ones during a power outage.

Emergency Preparedness Guide
Learn what to do before, during and after an outage.
Rates update: As of November 1, 2025, the Ontario Energy Board announced that rates have changed for all Regulated Price Plan customers, along with the Ontario Electricity Rebate. Winter Time-of-Use hours and Tiered thresholds are also now in effect. As of November 1, 2025, the Ontario Energy Board announced that rates have changed for all Regulated Price Plan customers, along with the Ontario Electricity Rebate. Winter Time-of-Use hours and Tiered thresholds are also now in effect.
Canada Post service disruption: During Canada Post’s rotating strikes, your Toronto Hydro mail may be delayed. Choose eBills and Pre-Authorized Debit (PAD) to help ensure you always receive and pay your bills on time. During Canada Post’s rotating strikes, your Toronto Hydro mail may be delayed. Choose eBills and Pre-Authorized Debit (PAD) to help ensure you always receive and pay your bills on time.
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Protect yourself and your loved ones during a power outage.
Learn what to do before, during and after an outage.
Also available in the following languages: