At Toronto Hydro, safety is our top priority. We've compiled a list of our top six tips to help you recognize, avoid and report electrical hazards.
Share these tips with friends, family and neighbours to help keep everyone safe!
Canada Post service disruption: Due to a potential labour disruption, your Toronto Hydro mail delivery could be delayed. Choose eBills and Pre-Authorized Debit (PAD) to ensure you always get and pay your bills on time. Due to a potential labour disruption, your Toronto Hydro mail delivery could be delayed. Choose eBills and Pre-Authorized Debit (PAD) to ensure you always get and pay your bills on time.
Rates update: As of November 1, 2024, the Ontario Energy Board announced that rates have changed for all Regulated Price Plan customers, and the Ontario Electricity Rebate has changed. Winter Time-of-Use hours and Tiered thresholds are also now in effect. As of November 1, 2024, the Ontario Energy Board announced that rates have changed for all Regulated Price Plan customers, and the Ontario Electricity Rebate has changed. Winter Time-of-Use hours and Tiered thresholds are also now in effect.
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Help protect yourself and your loved ones from electrical hazards at home, at work and around the city.
At Toronto Hydro, safety is our top priority. We've compiled a list of our top six tips to help you recognize, avoid and report electrical hazards.
Share these tips with friends, family and neighbours to help keep everyone safe!
If you come across a downed powerline, maintain a distance of at least 10 metres (about the length of a school bus). Never try to touch or move a powerline!
Stay back at least 10 metres and call us immediately at 416-542-8000 (press 1) or dial 911.
Always assume the ground around a downed powerline may be electrified. If a powerline falls on your vehicle, call 911 immediately and stay inside your vehicle until the power has been disconnected.
Look up, look down, look all around! When performing activities like tree-trimming, cleaning eavestroughs and more, always keep yourself and your tools a minimum of 3 metres away from overhead powerlines.
Contact voltage may be present on the surface of outdoor structures, including streetlights, hydro poles, transformer boxes, handwells, bus shelters, street signs and more. Don't touch, open or remove electrical equipment when you’re spending time outdoors.
Before starting any digging on your property, contact Ontario One Call — it's the law!
Test your electrical safety smarts by taking our quick quiz for more important tips.