Start, stop, move account

Set up, move or close your Toronto Hydro service.

Request to change your service

What type of move request are you looking to submit?

Close account

Move account

To complete this request, you need to log in to your online account. Click on the continue button to proceed to the login page.

Don't have an online account? Register here or call us at 416-542-8000 (Monday to Friday between 8 a.m. and 8 p.m.) for further assistance.

If you're a landlord, please go to the Landlord resource page.

New account

Are you setting up a new account for home or business?

Business accounts

At this time, we're not able to set up business accounts online. Please complete the Business Move-In Form (PDF 86 KB) and one of our Customer Care representatives will contact you to help set up your account. Alternatively, you can call us at 416-542-8000 from Monday to Friday between 8 a.m. and 8 p.m.

Have a question about moving?

Get answers to our most frequently asked moving questions.

Learn more about move requests