CUSTOMER CARE
Tel: 416.542.8000
Fax: 416.542.3452 or 416.542.3429
Online: Contact Us
Office hours are 8:00 a.m. to 4:30 p.m., Monday to Friday.
We will respond to e-mail inquiries within three business days.
Important Notice: Toronto Hydro is not canvassing door-to-door, but we may knock if working on your street. Our employees are pleased to provide identification when asked. If someone comes to your home, always ask for identification.
To open or close an account, please contact our customer care department or use our easy online Move In/Move Out service.
Customer Dispute Resolution: If you have contacted Customer Care, and if you are still not satisfied with the outcome of your complaint, see our Dispute Resolution Service.
EBILLS: Please note that before you can register for ebills, you need to have received your first paper bill. Once your first paper bill is received, you can proceed to register for ebills.
***If you are experiencing issues with the View Bill Detail feature, please see
our troubleshooting guide for reference***
