Our customer connection guides are available to help customers, contractors and developers with electricity service upgrades, installations and replacements.
Download or print the version that suits your needs to get handy tips and diagrams that can help guide you through the process from start to finish.
General technical overview
Our technical overview guide gives a comprehensive overview of everything you need to know in the early planning and development stages of a project — before you begin the formal connection process.
How to Power Up with Toronto Hydro: A Technical Overview (PDF, 3.4 MB): A general overview of the Ontario electricity sector structure and Toronto Hydro’s connection procedures
Find the right guide for your connection type
Choose the guide that best matches your needs for step-by-step support.
- How to Power Up Your Home (PDF, 893 KB) : Electricity services for single family dwellings, townhomes or semi-detached homes
- How to Power Up Your Small Business or Development (PDF, 3.3 MB): Electricity services for low-rise condominiums, small commercial and industrial/subdivisions
- How to Power Up Your Medium or Large Development (PDF, 1.4 MB): Electricity services for condominiums, office towers or industrial
- How to Power Up Your Project (PDF, 2.3 MB): Electricity services for construction sites, special events or major renovations
Note: Before you start any work, you should be familiar with our connection policies and services. For further details on powering up with Toronto Hydro, please refer to our Conditions of Service.