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Conditions of Service

Toronto Hydro’s Conditions of Service and four reference documents are changing, refer below. These documents, along with a list of the proposed changes, are now available for review and comment until February 10, 2017.

The proposed timeline for implementation is mid-February 2017.

If you would like to comment on the proposed changes, submit your comments to ConditionsofService@torontohydro.com, please clearly identify the paragraph, pages and sections you are referring to.

Proposed Conditions of Service main document

Revision Summary of the proposed changes

Reference Documents

  • Toronto Hydro Requirements for the Design and Construction of High Voltage Customer-Owned Substations
  • Toronto Hydro Metering Requirements 750 Volts or Less
  • Contractor Pre-Qualifications Application
  • Toronto Hydro Metering Services and Charges
  • Do you have questions about our operating practices? Our Conditions of Service document outlines our connection policies and the types of service available to our customers.

    alert Please be advised only an authorized Toronto Hydro employee or a qualified Toronto Hydro contractor working on behalf of Toronto Hydro can disconnect or reconnect services. This includes any disconnection at the meter. Toronto Hydro must be contacted to arrange for any disconnection or reconnection prior to commencement of customer work.

    View or download our Conditions of Service

    Conditions Of Service - Main Document

    Additional documents related to Conditions of Service

    The Conditions of Service – Revision Summary highlights the revisions that have been made to the most recent version of the Conditions of Service document.

    Conditions of Service - Revision Summary

    The Conditions of Service Reference Documents provide further background information.

    Please Note: Conditions of Service are subject to change and any subsequent changes will be incorporated with each submission to the Ontario Energy Board.

    Note: You need the free Adobe Acrobat Reader to download and read PDF documents.

    Comments to the latest revisions to Conditions of Service can be emailed to: ConditionsofService@torontohydro.com

    Or mailed to:
    Regulatory Affairs
    14 Carlton Street
    Toronto, Ontario
    M5B 1K5


    Electrical Safety Authority website
    ESA Electricity Act


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