Toronto Hydro’s Conditions of Service and four reference documents are changing. These documents, along with a list of the proposed changes, are available for review and comment here until February 28, 2015.
Do you have questions about our operating practices? Our Conditions of Service document outlines our connection policies and the types of service available to our customers.
Please be advised only an authorized Toronto Hydro employee or a qualified Toronto Hydro contractor working on behalf of Toronto Hydro can disconnect or reconnect services. This includes any disconnection at the meter. Toronto Hydro must be contacted to arrange for any disconnection or reconnection prior to commencement of customer work.
View or download our Conditions of Service
The Conditions of Service PDF document is made up of two sections. The first covers services and requirements that are common to all Toronto Hydro customer types. This includes rates, billing, hours of work, emergency response and more.
The second section addresses information that is specific to customer types such as residential, general service and general service above 50kW. It covers service entrance requirements, power quality and available voltages.
Toronto Hydro will provide advance public notice of any changes to these Conditions of Service.
Conditions Of Service Rev.#13 - Main Document
Additional documents related to Conditions of Service
The Conditions of Service – Revision Summary highlights the revisions that have been made to the most recent version of the Conditions of Service document.
Conditions of Service - Revision Summary
The Conditions of Service Reference Documents provide further background information.
Ref. #1 - Economic Evaluation Model for Distribution System Expansion
Please Note: Conditions of Service are subject to change and any subsequent changes will be incorporated with each submission to the Ontario Energy Board.
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Comments to the latest revisions to Conditions of Service can be emailed to: ConditionsofService@torontohydro.com
Or mailed to:
14 Carlton Street