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Conditions of Service

Do you have questions about our operating practices? Our Conditions of Service document outlines our connection policies and the types of service available to our customers.

alert Please be advised only an authorized Toronto Hydro employee or a qualified Toronto Hydro contractor working on behalf of Toronto Hydro can disconnect or reconnect services. This includes any disconnection at the meter. Toronto Hydro must be contacted to arrange for any disconnection or reconnection prior to commencement of customer work.

View or download our Conditions of Service

The Conditions of Service PDF document is made up of two sections. The first covers services and requirements that are common to all Toronto Hydro customer types. This includes rates, billing, hours of work, emergency response and more.

The second section addresses information that is specific to customer types such as residential, general service and general service above 50kW. It covers service entrance requirements, power quality and available voltages.

Toronto Hydro will provide advance public notice of any changes to these Conditions of Service.

Conditions Of Service Rev.#14 - Main Document

Additional documents related to Conditions of Service

The Conditions of Service – Revision Summary highlights the revisions that have been made to the most recent version of the Conditions of Service document.

Conditions of Service - Revision Summary

The Conditions of Service Reference Documents provide further background information.

Please Note: Conditions of Service are subject to change and any subsequent changes will be incorporated with each submission to the Ontario Energy Board.

Note: You need the free Adobe Acrobat Reader to download and read PDF documents.

Comments to the latest revisions to Conditions of Service can be emailed to: ConditionsofService@torontohydro.com

Or mailed to:
Regulatory Affairs
14 Carlton Street
Toronto, Ontario
M5B 1K5


Electrical Safety Authority website
ESA Electricity Act


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