Toronto Hydro's Conditions of Service is changing, refer below. The document, along with a list of proposed changes, are now available for review and comment until January 23, 2019.
The proposed timeline for implementation is February 1, 2019.
If you would like to comment on the proposed changes, submit your comments to email@example.com, please clearly identify the paragraph, pages and sections you are referring to.
Proposed Conditions of Service (main document)
Revision Summary of the proposed changes
Do you have questions about our operating practices? Our Conditions of Service document outlines our connection policies and the types of service available to our customers.
Please be advised only an authorized Toronto Hydro employee or a qualified Toronto Hydro contractor working on behalf of Toronto Hydro can disconnect or reconnect services. This includes any disconnection at the meter. Toronto Hydro must be contacted to arrange for any disconnection or reconnection prior to commencement of customer work.
View or download our Conditions of Service
Conditions Of Service - Main Document
Additional documents related to Conditions of Service
The Conditions of Service – Revision Summary highlights the revisions that have been made to the most recent version of the Conditions of Service document.
Conditions of Service - Revision Summary
The Conditions of Service Reference Documents provide further background information.
Please Note: Conditions of Service are subject to change and any subsequent changes will be incorporated with each submission to the Ontario Energy Board.
Note: You need the free Adobe Acrobat Reader to download and read PDF documents.
Comments to the latest revisions to Conditions of Service can be emailed to: ConditionsofService@torontohydro.com
Or mailed to:
14 Carlton Street