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Conditions of Service

Do you have questions about our operating practices? Our Conditions of Service document outlines our connection policies and the types of service available to our customers.

alert Please be advised only an authorized Toronto Hydro employee or a qualified Toronto Hydro contractor working on behalf of Toronto Hydro can disconnect or reconnect services. This includes any disconnection at the meter. Toronto Hydro must be contacted to arrange for any disconnection or reconnection prior to commencement of customer work.

Toronto Hydro's Conditions of Service and four reference documents are changing. These documents, along with a list of proposed changes, are now available for review and comment until March 4, 2016.

The proposed timeline for implementation is March 2016.

If you would like to comment on the proposed changes, submit your comments to ConditionsofService@torontohydro.com. Please clearly identify the paragraph, pages and sections you are referring to.

Conditions Of Service - Main Document

Conditions of Service - Revision Summary

Reference Documents:

1. Distributed Generation Requirements

2. Requirements for the Design and Construction of Customer-Owned High Voltage Substations

3. Requirements for the Design and Construction of Customer-Owned Structures

4. Metering Requirements 750 Volts or Less

View or download our Conditions of Service

Conditions Of Service - Main Document

Additional documents related to Conditions of Service

The Conditions of Service – Revision Summary highlights the revisions that have been made to the most recent version of the Conditions of Service document.

Conditions of Service - Revision Summary

The Conditions of Service Reference Documents provide further background information.

Please Note: Conditions of Service are subject to change and any subsequent changes will be incorporated with each submission to the Ontario Energy Board.

Note: You need the free Adobe Acrobat Reader to download and read PDF documents.

Comments to the latest revisions to Conditions of Service can be emailed to: ConditionsofService@torontohydro.com

Or mailed to:
Regulatory Affairs
14 Carlton Street
Toronto, Ontario
M5B 1K5


Electrical Safety Authority website
ESA Electricity Act


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