COVID-19 Energy Assistance Program (CEAP)

A credit to help with your electricity costs.

Please note: The provincial COVID-19 Energy Assistance Program (CEAP) has come to an end and all CEAP funding assigned to Toronto Hydro has been distributed. As a result, we’re no longer accepting applications. If you recently submitted an application, we’ll review it within 10 business days from the date you applied.

The Government of Ontario introduced CEAP to support residential customers struggling to pay their electricity bills as a result of the COVID-19 pandemic. CEAP provided an on-bill credit to eligible customers in need of financial assistance during this time.

CEAP credit

Customers who were eligible for CEAP could receive a total on-bill credit amount equal to their account overdue balance up to a maximum of $750.

Frequently Asked Questions

The COVID-19 Energy Assistance Program (CEAP) was a provincial program that provided on-bill credits to residential electricity customers who experienced financial hardships as a result of the COVID-19 pandemic.

CEAP funding was limited and was processed in the order applications were received (first come, first served). The program came to an end in July 2021 and all funding assigned to Toronto Hydro was distributed.

Site visits weren't required to qualify for CEAP. In order to qualify, customers need to meet the eligibility criteria and submit an application.

Some customers reported receiving phone calls from scammers falsely representing the CEAP program and claiming a site visit or home inspection was required. If you think you may be a victim of fraud, please report it to us online and contact the Canadian Anti-Fraud Centre online or by calling 1-888-495-8501.

If you were eligible and your application was approved, CEAP provided a total credit equal to your account’s overdue balance up to a maximum of $750.

If you previously received a CEAP credit on your bill and qualified for additional funding, the combined credits couldn't exceed $750.

If you’ve been notified that you’re eligible, the on-bill credit would appear on your next bill or the following one, depending on your billing cycle.

 

If you submitted an application before the program ended on July 26, 2021, you’ll receive a confirmation that your application was received and is being processed. Depending on how you applied, we’ll notify you whether or not you’ve been approved through email, mail or the phone number you provided on your application.

CEAP was funded by the Government of Ontario to support residential customers struggling to pay their electricity bills as a result of COVID-19.

These funds were proportionally allocated to unit sub-meter providers, gas distributors and electricity distributors, such as Toronto Hydro, who have made this program available to customers.

All CEAP funding assigned to Toronto Hydro was distributed as of July 2021, and we’re no longer accepting applications.

The Government of Ontario also offered the COVID-19 Energy Assistance Program for Small Business (CEAP-SB) to support small business customers struggling to pay their electricity bills as a result of COVID-19. CEAP-SB ended in July 2021.

Other financial assistance programs for small business customers struggling during the COVID-19 pandemic are available through the federal and provincial governments.

To learn about federal government financial programs and benefits, visit the Government of Canada’s Support for Businesses web page.

Visit the COVID-19: Help for businesses in Ontario web page to learn about available supports from the province as your business recovers from COVID-19.

CEAP offered support to residential customers with an overdue balance on their electricity bills as a result of COVID-19. OESP is intended to provide ongoing monthly bill payment support to low-income customers. LEAP offers one-time support for low-income customers who have an overdue balance and are facing a disconnection of their electricity service.

Please note: On July 14, 2021, the Ontario Energy Board temporarily changed the guidelines so that LEAP applicants no longer need to have received a disconnection notice or been disconnected. Additionally, eligible customers may apply for the grant more than once per year, up to a maximum amount of $500 ($600 for electrically heated homes).

Learn more about LEAP and OESP

Customers who were eligible for CEAP can still apply for LEAP and/or OESP if they meet the low-income threshold.

Learn more about OESP and LEAP

You’re responsible for assessing your eligibility for CEAP and providing truthful and accurate account information to us. The Ministry of Energy, Northern Development and Mines may contact you for further information as part of their audit.

Because CEAP was funded by the Government of Ontario, it may be necessary for us to share your information with the Ministry of Energy, Northern Development and Mines to determine if you’re eligible for and to administer CEAP.

If the Ministry of Energy, Northern Development and Mines requests any of the personal information contained in your application form to verify your eligibility or for audit purposes for CEAP, we must supply it to them. The Ministry of Energy, Northern Development and Mines may also contact you for further information as part of its audit. You’re encouraged to retain any documentation that demonstrates you meet the eligibility for CEAP.

With the exception of specific requests from the Ministry of Energy, the Ministry of Finance, the Ontario Energy Board, and/or the Independent Electricity System Operator, we will not share your information with any other party.

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