Please note: The provincial COVID-19 Energy Assistance Program (CEAP) has come to an end and all CEAP funding assigned to Toronto Hydro has been distributed. As a result, we’re no longer accepting applications. If you recently submitted an application, we’ll review it within 10 business days from the date you applied.
The Government of Ontario introduced CEAP to support residential customers struggling to pay their electricity bills as a result of the COVID-19 pandemic. CEAP provided an on-bill credit to eligible customers in need of financial assistance during this time.
Customers who were eligible for CEAP could receive a total on-bill credit amount equal to their account overdue balance up to a maximum of $750.