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Report a damage or injury claim

Contact information
Incident information
Claim details
Additional information
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Before we begin…

Please note that we're only liable for any damages that arise directly out of the wilful misconduct or negligence of Toronto Hydro.

If we're responsible for your loss, we'll take immediate steps to compensate you. To evaluate your claim, we need to determine:

How the incident occurred
The extent of Toronto Hydro's negligence or wilful misconduct
The extent of the damages
What the law considers fair compensation

Please note that in accordance with the Limitations Act, 2002 you have two years from the date of loss in which to file a claim with the Courts. Your notice letter does not fulfill your obligations under the Limitations Act, 2002.

Any damage to your property can be upsetting and disruptive, however, it's important to know that Toronto Hydro is not your insurer.

If you have auto or property insurance, we suggest you consult your insurance company or broker first for advice on how to deal with your loss. Your insurance coverage may be more extensive than what you can recover from Toronto Hydro.

Contact information

Full name

Address

Postal code

Phone number

Email address

Incident information

Type of claimPlease select one option

Injury Property damage

Do you know the date of the incident?Please select one option

Yes No

Incident Date

Month

Day

Year

Do you know the time of the incident?Please select one option

Yes No

Incident time

Incident time hour

Incident time minute

Incident time am/pm

Incident location

Weather conditions at the time of the incident (optional)

Please describe the incident

Please explain why you believe Toronto Hydro is responsible for your loss or injury

Claim details

Please describe your injury

Did you seek treatment for your injury?Please select one option

Yes No

Please describe the treatment you received

Did your injury result in missed work?Please select one option

Yes No

Please describe the property damage (including age of the item, if applicable)

Did you repair or replace the item(s)?Please select one option

Repair Replace No

Estimated cost of repair

Estimated cost of replacement

Estimate of damages and expenses

Additional information

Please enter contact information for any witnesses to the incident

Attach supporting documents (including receipts and pictures) (optional)

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Have you reported this claim to your insurance company?

Yes No

Insurance company name

Claim number

I agree I understand that Toronto Hydro will review all documentation in support of my claim and that filing a claim does not guarantee payment of a claim. Toronto Hydro will investigate the incident and is only liable for damages that arise directly out of the wilful misconduct or negligence of Toronto Hydro.

Review the details of your report

Please note: You must click on the Submit button at the bottom of the page in order to complete the form.

Please verify that the information you have entered is correct. If you would like to make changes, click "Previous" to navigate to the appropriate page.

Toronto Hydro collects and uses the personal information submitted via this Claims Form for claims-related purposes, including but not limited to reviewing, investigating and determining eligibility for submitted claims. All personal information provided by you will be collected, used and/or disclosed in a manner consistent with Toronto Hydro's Privacy Policy (opens in a new window).

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Report a damage or injury claim

Before we begin…

Contact information

Incident information

Claim details

Additional information

Review the details of your report

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