Important Message: Canada Post Service Disruption
With a Canada Post mail service disruption announced in our area, you may not receive your Toronto Hydro bill or be able to send your payment by mail.
You’re reminded that you’re still responsible for keeping your account up-to-date.
We have a number of services available to help you manage your account during a postal service disruption.
Choose either of the options listed below.
- Sign up for eBills and receive your bill on time, every time. Our eBill service offers simple, secure, 24/7 access to your bills. To find out more about the benefits of eBills, visit torontohyro.com/ebills, or for help registering, please call Customer Care at 416-542-8000.
- Call Customer Care at 416-542-8000 (press 2, then 1) to hear your account balance.
Choose any of the options listed below.
Pay in person at your bank or using the online or telephone bill payment services, offered by most financial institutions.
Pay directly from your bank account online with a Telpay account.
Access our Payment Drop-Off Boxes at two of our locations:
500 Commissioners Street
14 Carlton Street
Please follow Toronto Hydro on Twitter (@torontohydro) for the latest information and updates.
We're here to help. If you have any questions, please contact us at 416-542-8000, 8:00 a.m. - 8:00 p.m., Monday - Friday.