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Customer Service is an important part of the way we do business. It's our aim to meet and exceed your expectations on every phone call or at every home or business visit.

 

 

 

 

 

There are a number of ongoing scams targeting our residential and small business customers.

Fraudsters are contacting customers by:

  • Phone
  • Text messages
  • Email
  • Fake electricity bills
  • Door-to-door

They threaten to disconnect power unless immediate payment is made. In some cases scammers demand payment by a pre-paid credit card or Cryptocurrency (Bitcoin).

We do not accept this method of payment, nor do we threaten to disconnect power immediately.

 

If you suspect you are being targeted:

  1. Immediately hang up any suspicious phone calls
  2. Do not click on any links in emails/text messages asking you to accept electronic transfers
  3. Avoid sharing any personal information over the phone or in-person
  4. Do not make any payments related to Smart Meter Deposits, this fee does not exist
  5. Always compare bills to previous ones, including the amount and account number

 

To report fraudulent activity, please contact:

Canadian Anti-Fraud Centre at 1-888-495-8501; quote file number 844369

Toronto Hydro Customer Care at 416-542-8000, Monday to Friday from 8 a.m. – 8 p.m.


 

Account Management

 

 General Customer Care Inquiries

  • Phone: 416-542-8000 (8 a.m.  8 p.m., Monday - Friday)
  • Fax: 416-542-3452 or 416-542-3429
  • Email

Emergencies

  • 416-542-8000 (press 1) (24 hours)
  • Always report electrical emergencies (such as wires down, fire, sagging wire, etc.) immediately.

Reporting

  • Report an Outage: 416-542-8000 (press 1) or Online
  • Report a Streetlight Out: 416-542-8000 (press 1, then press 4) or Online
  • Report Graffiti: Online
 
    

Before you call

Residential main account holders must provide authorization before we can assist anyone who is not listed on an account. To add a secondary account holder, please call Customer Care at 416-542-8000 (press 2), Monday to Friday from 8 a.m.  8 p.m. Read our Privacy Policy.