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Our Commitment to Accessibility

Toronto Hydro is committed to providing quality service that is accessible to all members of the public. It is our goal to ensure that all members of the public receive the same type and quality of service from Toronto Hydro, regardless of any barriers that may  exist.

Read the Accessibility Policy


Your feedback is important in helping improve the accessibility of Toronto Hydro’s service. Please complete our feedback form and let us know your comments.

Please send your feedback form to:


Toronto Hydro
Attention: Customer Care
500 Commissioners Street
Toronto, ON M4M 3N7

Temporary Disruptions

Toronto Hydro will make every reasonable effort to provide customers, employees, and any others with timely notification in the event of a planned or unexpected disruption in the facilities or services normally used by people with disabilities. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternate facilities or services, if available.