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MOVING? Check this off your list. Process your move quickly and easily online.
Moving truck
Complete your move in just minutes
No paperwork or phones
No paperwork,
no phone calls
24 hours a day

Set up or close an account, submit a change of address or access our tools for landlords.

Please select an option below to begin your move

New Customers. Set up a new account.
Existing Customers. Submit a change of address or close your account.
Lawyers & Notaries
Landlords and Property Managers. Submit your billing preferences for service between tenants.
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New tenants — set up an account online.
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Starting May 24, 2016, Toronto Hydro will only accept move notifications directly from customers. Hearing directly from our customers helps us to better understand and meet their needs. It also ensures we can get in touch with them with important information about their account.

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Before you call

For your security, we can only assist those listed on an account. To add a secondary account holder, please call Customer Care at 416-542-8000, Monday to Friday from 8 a.m. – 8 p.m. Read our Privacy Policy.

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Resources for new Toronto Hydro customers

New home?

Check out our new Homeowners Kit with helpful information about our many programs and services. These resources are also available through your REALTOR®.