COVID-19 Energy Assistance Program (CEAP)

Email

Download and email your completed application form (PDF, 1.3 MB) to ceap@torontohydro.com (please include "CEAP" in the email subject line).

Downloading the CEAP form: To download the form, right-click the application form link above and select "Save link as" to save the file to your computer.

Phone

If you don't have access to a computer, call our Customer Care team at 416-542-8000, Monday to Friday, 8 a.m. to 8 p.m. A representative will help complete and submit the application on your behalf.

Mail

You can print, complete and mail your application form (PDF, 1.3 MB) to the following address:

Toronto Hydro-Electric System Limited
500 Commissioners Street
Toronto, ON M4M 3N7
Attention: CEAP

Downloading the CEAP form: To download the form, right-click the application form link above and select "Save link as" to save the file to your computer.

Note: We've been notified by Canada Post that mail delivery service may be delayed due to COVID-19. Please keep this in mind when submitting your application, especially considering the program operates on a first-come, first-served basis.

The COVID-19 Energy Assistance Program (CEAP) is a provincial program that provides on-bill credits to residential electricity customers experiencing financial hardship as a result of the COVID-19 pandemic.

CEAP applications are processed in the order they’re received (first come, first served).

Site visits are not required to qualify for CEAP. In order to qualify, customers need to meet the eligibility criteria and submit an application.

Some customers reported receiving phone calls from scammers falsely representing the CEAP program and claiming a site visit or home inspection is required. If you think you may be a victim of fraud, please report it to us online and contact the Canadian Anti-Fraud Centre online or by calling 1-888-495-8501.

If you’re eligible and your application is approved, CEAP provides a total credit equal to your account’s overdue balance up to a maximum of $750.

If you previously received a CEAP credit on your bill and qualify for additional funding, the combined credits may not exceed $750.

Once your information is verified and you’ve been notified that you’re eligible, the on-bill credit will appear on your next bill or the following one, depending on your billing cycle.

You’ll receive a confirmation that your application has been received and is being processed. Depending on how you applied, we’ll notify you whether or not you’ve been approved through email, mail or the phone number you provided on your application.

CEAP is funded by the Government of Ontario.

In the summer of 2020, the government initiated the program to support residential customers struggling to pay their electricity bills as a result of COVID-19. These funds were proportionally allocated to unit sub-meter providers, gas distributors and electricity distributors, such as Toronto Hydro, who made this program available to customers.

In March 2021, additional funding was made available to extend the program's reach.

The Government of Ontario also provided funding through the COVID-19 Energy Assistance Program for Small Business (CEAP-SB) to support small business customers struggling to pay their electricity bills as a result of COVID-19. Applications for CEAP-SB are currently being accepted on a first-come, first-served basis.

CEAP offers support to residential customers with an overdue balance on their electricity bills as a result of COVID-19. OESP is intended to provide ongoing monthly bill payment support to low-income customers. LEAP offers one-time support for low-income customers who have an overdue balance and are facing a disconnection of their electricity service.

Customers who were eligible for CEAP can still apply for LEAP and/or OESP if they meet the low-income threshold.

You’re responsible for assessing your eligibility for CEAP and providing truthful and accurate account information to us. The Ministry of Energy, Northern Development and Mines may contact you for further information as part of their audit.

Because CEAP is funded by the Government of Ontario, it may be necessary for us to share your information with the Ministry of Energy, Northern Development and Mines to determine if you’re eligible for and to administer CEAP.

If the Ministry of Energy, Northern Development and Mines requests any of the personal information contained in your application form to verify your eligibility or for audit purposes for CEAP, we must supply it to them. The Ministry of Energy, Northern Development and Mines may also contact you for further information as part of its audit. You’re encouraged to retain any documentation that demonstrates you meet the eligibility for CEAP.

With the exception of specific requests from the Ministry of Energy, the Ministry of Finance, the Ontario Energy Board, and/or the Independent Electricity System Operator, we will not share your information with any other party.