COVID-19 Energy Assistance Program (CEAP)

Email

You can email your completed application form (PDF, 1.9 MB) to ceap@torontohydro.com (please include "CEAP" in the email subject line).

Downloading the CEAP form: To download the form, right-click the application form link above and select "Save link as" to save the file to your computer.

Phone

If you don't have access to a computer, call our Customer Care team at 416-542-8000, Monday to Friday, 8 a.m. to 8 p.m. A representative will help complete and submit the application on your behalf.

Mail

You can print, complete and mail your application form (PDF, 1.9 MB) to the following address:

Toronto Hydro-Electric System Limited
500 Commissioners Street
Toronto, ON M4M 3N7
Attention: CEAP

Downloading the CEAP form: To download the form, right-click the application form link above and select "Save link as" to save the file to your computer.

Note: If you choose to mail your application to us, we cannot guarantee that there will be funding remaining by the date we receive your application. We've been notified by Canada Post that mail delivery service may be delayed due to COVID-19.

The COVID-19 Energy Assistance Program (CEAP) is a time-limited program that provides a one-time, on-bill credit to residential electricity customers who have experienced financial hardships as a result of the COVID-19 pandemic.

CEAP funding is limited and will be processed in the order applications are received (first come, first served). Once funds are depleted, applications will no longer be accepted.

In order to be eligible for CEAP, you must meet the following criteria:

1. You have a residential account with Toronto Hydro (please note that only the account holder can apply).
2. You had no overdue balance on your electricity bill as of March 17, 2020 (the date the Provincial Emergency was declared), or made at least partial payment towards amounts owing from bills prior to March 17, 2020 (including accounts subject to an arrears payment agreement).
3. As of the date of applying, you have overdue amounts owing from at least two electricity bills since March 17, 2020.
4. You have not received Ontario Electricity Support Program (OESP) or Low-Income Energy Assistance Program (LEAP) grants in 2020.
5. You or your spouse/common law partner (who must share the same address as you) qualified for the Canada Emergency Response Benefit (CERB) or received Employment Insurance (EI) after March 17, 2020.

The easiest and quickest way to apply for CEAP is online. Submitting your application online will ensure it’s processed as quickly as possible.

Note: Please ensure you provide correct account information. It’s best to have your Toronto Hydro bill handy when you’re filling out your application.

Apply online

If you don't have access to a computer, you can also apply using one of the following options:

• Call our Customer Care team at 416-542-8000, Monday to Friday, 8 a.m. to 8 p.m. A representative will help complete and submit the application on your behalf
• Email your completed application form (PDF, 1.9 MB) to ceap@torontohydro.com (please include "CEAP" in the email subject line)
• Print, complete and mail your application form (PDF, 1.9 MB) to the following address:

  Toronto Hydro-Electric System Limited
  500 Commissioners Street
  Toronto, ON M4M 3N7
  Attention: CEAP

Downloading the CEAP form: To download the form, right-click the application form link above and select "Save link as" to save the file to your computer.

Note: Please remember that CEAP funding is limited and will be processed in the order applications are received (first come, first served). If you choose the option of mailing your application, we cannot guarantee that there will be funding remaining once we receive your application. We have been notified by Canada Post that mail delivery service may be delayed because of COVID-19.

You can only apply for CEAP for one of your Toronto Hydro accounts. Because many customers are struggling financially due to COVID-19, this limitation is in place so that we can make this assistance program accessible to as many customers as possible.

If you’re eligible, CEAP provides a partial credit against the full amount of your overdue balance. The amount you receive would be:

• Equal to 50% of your total overdue balance from March 17, 2020 to the date of your application, up to a maximum of $115; or
• Equal to 50% of your total overdue balance from March 17, 2020 to the date of your application, up to a maximum of $230 — this amount applies if your home is mainly electrically heated or someone in your home relies on one of the following at-home medical devices:
  • Kidney dialisis machine
  • Mechanical ventilators (invasive or non-invasive)
  • Oxygen concentrator

Once your information is verified and you’ve been notified that you’re eligible, the on-bill credit will appear on your next bill or the following one, depending on your billing cycle.

CEAP funding is limited and will be processed in the order applications are received (first come, first served). As soon as funds are depleted, no new applications will be accepted.

You’ll receive a confirmation that your application has been received and is being processed.

Within 10 business days of receiving your application, we’ll notify you whether you’ve been approved. Depending on how you applied, we’ll notify you through email, mail or the phone number you provided on your application.

CEAP is funded by the Government of Ontario. The government has provided $9 million to support residential customers who are struggling to pay their electricity bills as a result of COVID-19. These funds have been proportionally allocated to unit sub-meter providers, gas distributors and electricity distributors, such as Toronto Hydro, who have made this program available to customers.

The Government of Ontario has also provided $8 million through the COVID-19 Energy Assistance Program for Small Business (CEAP-SB) to support small business customers that are struggling to pay their electricity bills as a result of COVID-19. Applications for CEAP-SB are currently being accepted on a first-come, first-served basis.

CEAP is offering support to residential customers who have an overdue balance on their electricity bills as a result of COVID-19. OESP is intended to provide ongoing monthly bill payment support to low-income customers. LEAP offers one-time support for low-income customers who have an overdue balance and are facing a disconnection of their electricity service.

Customers who are eligible for CEAP can still apply for LEAP and/or OESP, if they meet the low-income threshold. However, if you’ve received OESP or LEAP assistance in 2020, you're not eligible for CEAP.

When the funds have been depleted, we’ll update our website to let customers know that the program has closed. We’ll also update our company’s Interactive Voice Response (IVR) system for customers who choose to call us.

You’re responsible for assessing your eligibility for CEAP and providing truthful and accurate account information to us. The Ministry of Energy, Northern Development and Mines may contact you for further information as part of their audit.

Because CEAP is funded by the Government of Ontario, it may be necessary for us to share your information with the Ministry of Energy, Northern Development and Mines to determine if you’re eligible for and to administer CEAP.

If the Ministry of Energy, Northern Development and Mines requests any of the personal information contained in your application form to verify your eligibility or for audit purposes for CEAP, we must supply it to them. The Ministry of Energy, Northern Development and Mines may also contact you for further information as part of its audit. You’re encouraged to retain any documentation that demonstrates you meet the eligibility for CEAP.

With the exception of specific requests from the Ministry of Energy, the Ministry of Finance, the Ontario Energy Board, and/or the Independent Electricity System Operator, we will not share your information with any other party.