For residential customers
COVID-19 Energy Assistance Program (CEAP)
The Government of Ontario introduced the COVID-19 Energy Assistance Program (CEAP) to support residential customers struggling to pay their electricity bills as a result of the COVID-19 pandemic. CEAP provided an on-bill credit to eligible customers in need of financial assistance during this time.
Update: Please note that all CEAP funding assigned to Toronto Hydro has been depleted and we’re no longer accepting new applications.
Learn more about CEAP
Additional support for residential customers
We also have additional programs available to help residential customers manage their electricity costs, including the Emergency Energy Fund (EEF), the Ontario Electricity Support Program (OESP) and the Low-income Energy Assistance Program (LEAP).
Learn more about our financial assistance programs
For business customers
COVID-19 Energy Assistance Program for Small Business (CEAP-SB)
The Government of Ontario introduced the COVID-19 Energy Assistance Program for Small Business (CEAP-SB) to support small business and registered charity customers struggling to pay their electricity bills as a result of the COVID-19 pandemic. CEAP-SB provided an on-bill credit to eligible customers in need of financial assistance during this time.
Update: Please note that all CEAP-SB funding assigned to Toronto Hydro has been depleted and we’re no longer accepting new applications.
Learn more about CEAP-SB
COVID-19 Business Support Grants program
The Government of Ontario has introduced the COVID-19 Business Support Grants program to support businesses that were required to shut down or significantly restrict services due to provincial public health measures (in areas with modified Stage 2 restrictions or categorized as control or lockdown).
Eligible businesses could get rebates for energy costs, which may include up to a maximum of three electricity bills per business location for customers in Toronto. Starting November 16, 2020, businesses can apply for rebates online or by phone through the Government of Ontario.
Learn more and apply for the COVID-19 Business Support Grants program
Additional support for businesses
The federal and provincial governments have announced separate measures to provide additional financial support to businesses during the COVID-19 pandemic: