Reading of Residential Meters
For most of our residential customers, meters are read six times per year and you will receive an invoice six times per year. You can budget accordingly by calling our Customer Care staff to determine the invoicing date for your area, or you can determine the schedule based on the invoice date of your first bill. Once you receive your first invoice, you will be invoiced at approximately the same time every two months.
To ensure that we issue you a correct bill, which accurately reflects your electrical usage, it's necessary to gain access to your meter on a regular basis. In the event that our Meter Reader cannot gain entry, a card will be left for you to record your meter reading. To avoid an estimated bill, it's important that you contact us as soon as you receive this card to register an actual meter reading.
An estimated reading takes into account past electricity use as well as adjustments relating to the season. Any differences will be adjusted at the time of the next meter reading. Estimated readings only take place when we are unable to gain access to read your meter.
Reading Your Meter
Your meter has either four or five dials on it. Some hands move clockwise and others move counter clockwise. All hands move from 1 to 2 to 3, and so on. From left to right, read and record the placement of the hand on each dial. If the hand on the dial is between numbers, always use the lowest of the two numbers. The only exception is if the hand is between 0 and 9, in which case you would use 9.